*SOLUTION* Ancestry website freezing Internet Explorer

[Nick29]

Ancestry aren't the quickest people in the world to solve problems, as many have already demonstrated.  When I got a new laptop about a year ago, I tried to install the enhanced viewer on it, and it wouldn't work, because at the time it wasn't Vista compatible (it is now).  Anyway, I think I spoke too soon about Norton being the sole culprit - yesterday I noticed that the viewer was still locking up Internet Explorer occasionally, so now I'm back to using the basic one !  Actually, the "enhanced" one isn't much better anyway !

If you are having problems loading the enhanced viewer - I've also had this problem - one possible solution involves clearing out your cookies on Internet Explorer, because Ancestry know whether you have the enhanced viewer because the information is stored on a cookie on your PC.  Note that if you clear cookies, you will lose all your automatic site logins, so make sure you can remember all your site passwords before you clear them 

[dollylee]

Thanks for the tip Nick........but I tried that and cookies or not it still won't load..even though it tells me it has...then very quickly when I try to use it tells me it hasn't 

It's good to know tho that it isn't much better than the basic one....

dollylee

[Nick29]

I've just ordered Kaspersky 7 Internet Security which is supposed to be a lot better than Norton.  You can get it from http://www.software.co.uk for £17.99 for a single-user version, or you can get it with a licence for 3 PC's for £39.99. 

I'll let you know how I get on with it.

[wonkiewidge]

Hi,

I don't know why Ancestry is trying to install the Enhanced image viewer anyway. I already had it up and running.

I don't have Norton.

It definately seems to have started when I tried out the new layout.

 

Linda

[downside]

Note that if you clear cookies, you will lose all your automatic site logins, so make sure you can remember all your site passwords before you clear them 

Not if you use CCleaner.  It allows you to add cookies that you want to keep.

Click on the Options button and then Cookies.

http://www.ccleaner.com/

[wonkiewidge]

Hi,

I've had a break through!

I've managed to get Ancestry up & running again.

If any one has similar problems and is on AOL v. 9.0 + win XP this is how I did it:

Find the Temporary internet files by Clicking the settings button on the tool bar (the little square with a tick on it). Then click the tab labelled 'By category'  then Internet web options. Under the browse history section click the settings button. then 'view files'. This then takes a minute whilst the computer generates the list.

The next stage is to locate the Ancestry cookies in the file. If your list is large, the easiest way of doing this is to press the keys control & F together. On the left hand side of the window it will ask "What do you want to search for?" Click 'All files & Folders'. In the next window type in Ancestry in the 1st box (All or part of file name). Then click Enter.

After a minute it will come back with the items in this folder that have anything to do with Ancestry. I found the Ancestry cookies right at the bottom of the page.

These I deleted, but as stated before, make a note of your username & password.

Worked for me...................... Good Luck

Linda

[Nick29]

Success !!!

My copy of Kaspersky Internet Security 7.0 arrived this morning from http://www.software.co.uk

I downloaded the removal tool from Symantec to remove Norton Internet Security 2008, and ran it.  Then I installed Kaspersky Internet Security 7.0

Bliss !!    My browser doesn't freeze when I'm looking at census images on Ancestry.  The advanced viewer opens and runs without a murmur.  When I go back to the Ancestry pages, no freezes ! 

I'm not letting any more Symantec products near my PC again ! 

[genjen]

Thankyou!!!!!!!!!!!!!!!

I have been driven demented for the last week or so with this wretched freezing of Ancestry. I had just updated my Norton security and wondered vaguely whether there was any connection but had no idea how to go about solving the problem.
I can now get at images again and have also managed to switch to the enhanced viewer. Sadly, I decided earlier that I needed some new software to clean up the system and have spent what will probably turn out to have been an unnecessary sum of money. Still, it almost certainly won't do any harm.
But I do have to ask myself why I didn't look into  "Technical Help" sooner. I did post a message about the problem in a different section of Rootschat but it was only when I came to my senses about half an hour ago that I realised I had been ignoring the obvious place.

Now - is there anyone out there who can mend my oven?

Cheers,

Jen

[Nick29]

Glad to be of help, Jen 

Unfortunately my update of Norton coincided with my upgrading of my computer and re-installing Windows, so I was tearing my hair out too !