Author Topic: Wahey!! - Scotlandspeople refund  (Read 804 times)

Offline sueky71

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Wahey!! - Scotlandspeople refund
« on: Thursday 23 October 08 19:34 BST (UK) »
I've just received an email from Scotlandspeople informing me that following an audit of transactions I've basically been short changed to the tune of 150 credits. As way of an apoplogy they're refunding me 300 credits valid for 6 months instead of  90 days  ;D ;D
Wahey!!!
Census information, Crown Copyright from www.nationalarchives.gov.uk


Kennaway, Britton, Cruickshank, Jamieson, Wood, Braidwood, Swan, Inglis (Dalkeith, Edinburgh, Greenock, Glasgow, Lanarks)
Cotton, Wood, Beckwith, Edwards, Rutland, Burgess, Davies (Liverpool, Lancashire, Cheshire, Bucks, Staffs)

Offline daval57

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Re: Wahey!! - Scotlandspeople refund
« Reply #1 on: Thursday 23 October 08 19:45 BST (UK) »
Excellent!
Was that following a complaint from you, or did they do it off their own back?
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Offline sueky71

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Re: Wahey!! - Scotlandspeople refund
« Reply #2 on: Thursday 23 October 08 19:49 BST (UK) »
off their own back - took me completely by surprise as I never realised I was missing any credits.
Census information, Crown Copyright from www.nationalarchives.gov.uk


Kennaway, Britton, Cruickshank, Jamieson, Wood, Braidwood, Swan, Inglis (Dalkeith, Edinburgh, Greenock, Glasgow, Lanarks)
Cotton, Wood, Beckwith, Edwards, Rutland, Burgess, Davies (Liverpool, Lancashire, Cheshire, Bucks, Staffs)

Offline flst

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Re: Wahey!! - Scotlandspeople refund
« Reply #3 on: Thursday 23 October 08 20:16 BST (UK) »
Same here sueky71!I've been given 120 credits for the same reason as you.The thing is ,why did n't I notice I was being shortchanged at the time it happened?
flst
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Offline sueky71

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Re: Wahey!! - Scotlandspeople refund
« Reply #4 on: Thursday 23 October 08 20:45 BST (UK) »
Me too flst.
How did I not notice 150 credits?
Oh well, big up to Scotlandspeople for rectifying things  :D
Census information, Crown Copyright from www.nationalarchives.gov.uk


Kennaway, Britton, Cruickshank, Jamieson, Wood, Braidwood, Swan, Inglis (Dalkeith, Edinburgh, Greenock, Glasgow, Lanarks)
Cotton, Wood, Beckwith, Edwards, Rutland, Burgess, Davies (Liverpool, Lancashire, Cheshire, Bucks, Staffs)

Offline Gadget

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Re: Wahey!! - Scotlandspeople refund
« Reply #5 on: Thursday 23 October 08 20:54 BST (UK) »
Lucky old you two  :)

I haven't had any back - they just keep being eaten up  :-\


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Offline hume

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Re: Wahey!! - Scotlandspeople refund
« Reply #6 on: Thursday 23 October 08 21:49 BST (UK) »
I got this too. ;D Only thing I can think of was a "complaint" of a corrupt image, but they just said they would refund the cost of the image ... didn't expect this much! ;)

hume24

Offline Aye Right

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Re: Wahey!! - Scotlandspeople refund
« Reply #7 on: Thursday 23 October 08 22:09 BST (UK) »
I took my 120 credits with grateful thanks and sent back a wee email to say so - didn't even realise there had been a problem but a lovely surprise just the same. ;)
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