Author Topic: Ancestry down  (Read 3418 times)

Offline stonechat

  • RootsChat Aristocrat
  • ******
  • Posts: 2,676
    • View Profile
Ancestry down
« on: Friday 22 January 10 07:34 GMT (UK) »
Cannot log in
Anyone else getting problem
Douglas, Varnden, Joy(i)ce Surrey, Clarke Northants/Hunts, Pullen Worcs/Herefords, Holmes Birmingham/USA/Canada/Australia, Jackson Cheshire/Yorkshire, Lomas Cheshire, Lee Yorkshire, Cocks Lancashire, Leah Cheshire, Cook Yorkshire, Catlow Lancashire
See my website http://www.cotswan.com

Offline Hollander

  • RootsChat Veteran
  • *****
  • Posts: 575
    • View Profile
Re: Ancestry down
« Reply #1 on: Friday 22 January 10 07:38 GMT (UK) »
I have managed to log in, but with extreme difficulty.

Running very slowly, and 'freezing' regularly.

Finbar.
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline baltibluebird

  • RootsChat Veteran
  • *****
  • Posts: 722
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry down
« Reply #2 on: Friday 22 January 10 07:42 GMT (UK) »
Appears to be undergoing maintenance.  I thought we used to receive notification of scheduled maintenance?

Westwood1

Offline msr

  • RootsChat Aristocrat
  • ******
  • Posts: 1,256
    • View Profile
Re: Ancestry down
« Reply #3 on: Friday 22 January 10 07:49 GMT (UK) »
Been trying for 40 mins to reply to a message notification.  Won't accept my log-in, says user/password don't match.  just now tried to log in again to see message "currently in the process of updating this feature". 
Hope I can log back in when they've stopped messing around ::)


Offline Ringoroses

  • RootsChat Veteran
  • *****
  • Posts: 691
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry down
« Reply #4 on: Friday 22 January 10 08:00 GMT (UK) »
There was a banner on some pages yesterday saying it'd be down for routine maintainance - although why they just couldn't just send out an email is beyond me. The blog should give times and info.

Offline Ringoroses

  • RootsChat Veteran
  • *****
  • Posts: 691
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry down
« Reply #5 on: Friday 22 January 10 08:02 GMT (UK) »
Thought I'd post it seeing as some of you can't actually log in.

Scheduled Family Tree Maintenance (21 January, midnight-3 AM MST)
Posted by Kenny Freestone January 20, 2010

Please be aware that the Ancestry.com Family Tree Service will undergo scheduled maintenance on Thursday 21 January 2010, from 12:00 AM to 3:00 AM Mountain Standard Time.

This tree service downtime will affect Ancestry Member Trees, OneWorldTree, our new Tree To Go iPhone app,  some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com 2.0 that are related to Member Trees. Other than that, all other areas of the site will remain functional.

For the vast majority of our members living outside Mountain Daylight Time, 12:00 – 3:00 AM MDT is the same as…

Coordinated Universal Time: 07:00 – 10:00 AM
In London: 7:00 – 10:00 AM
In Melbourne: 6:00 – 9:00 PM
In San Francisco: 11:00 PM – 2:00 AM
In New York: 2:00 – 5:00 AM
In Moscow: 10:00 AM – 1:00 PM
In Rome: 8:00 – 11:00 AM
In Tokyo: 4:00 – 7:00 PM

Offline cg fan

  • RootsChat Member
  • ***
  • Posts: 196
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry down
« Reply #6 on: Friday 22 January 10 08:06 GMT (UK) »
I'm getting a bit fed up with it, it's the third time this has happened, in the short time I have been with them.
I'm wondering if it's worth renewing my subscription.

Offline Ringoroses

  • RootsChat Veteran
  • *****
  • Posts: 691
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry down
« Reply #7 on: Friday 22 January 10 08:21 GMT (UK) »
You may have just been unlucky. I've been with them about 18 months and not had too many problems - just the odd maintainance hiccough, which isn't such a bad thing if you think about it.

Offline stonechat

  • RootsChat Aristocrat
  • ******
  • Posts: 2,676
    • View Profile
Re: Ancestry down
« Reply #8 on: Friday 22 January 10 09:55 GMT (UK) »
It's changed back to login screen, however cannot login
Douglas, Varnden, Joy(i)ce Surrey, Clarke Northants/Hunts, Pullen Worcs/Herefords, Holmes Birmingham/USA/Canada/Australia, Jackson Cheshire/Yorkshire, Lomas Cheshire, Lee Yorkshire, Cocks Lancashire, Leah Cheshire, Cook Yorkshire, Catlow Lancashire
See my website http://www.cotswan.com