Yes, I can accept that Andy...I just haven't actually got any living ones on the records for my family except for a more recent death for an immediate family member. The people may have been living at the time of death but when I've got a round to the records, they all had passed away, just didn't cross my mind.
As they say, the records are not public. In truth this is the only Funeral Directors that have given me any resistance, for my own and on behalf of others. Anyhow, since they think I'm supposedly acting on behalf of a friend I have now asked which form of communication would be suitable for my friend to contact them to prevent any further confusion and doubt:)
lil