Author Topic: GenesReunited: Is anyone having trouble?  (Read 1812 times)

Offline ankerdine

  • RootsChat Aristocrat
  • ******
  • Posts: 1,242
  • Unknown c1930s Wilf & Annie Cox Chase Terrace?
    • View Profile
GenesReunited: Is anyone having trouble?
« on: Wednesday 26 October 11 11:49 BST (UK) »
I have been trouble accessing GR for some days now. I know it's not a new story. It's just like a dripping tap, downloading oh so slowly. I have no problems accessing anything else at all so, surely, it cannot be my fault. ;)

I am due to update my membership in a month's time. I think though, of course, I cannot access My Account. I am now seriously thinking of joining Find My Past or Ancestry instead.

I would appreciate some moral support. ;D

Judy
Blair, Marshall, Williamson - Ayrshire, Wigtownshire
Saxton, Sketchley - Nottinghamshire, Leicestershire
Brown, Green - Rutland
Hawker, Malone, Bradbury, Arnott, Turner, Woodings, Blakemore, Upton, Merricks - Warwickshire, Staffordshire
Silvers, Dudley, Worcs
Deakin - Staffordshire

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline jksdelver

  • RootsChat Veteran
  • *****
  • Posts: 902
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #1 on: Wednesday 26 October 11 15:03 BST (UK) »
No trouble at my end, Try clearing cache and temporary internet files
"All UK Census Transcriptions are Crown Copyright, from www.nationalarchives.gov.uk"

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline ankerdine

  • RootsChat Aristocrat
  • ******
  • Posts: 1,242
  • Unknown c1930s Wilf & Annie Cox Chase Terrace?
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #2 on: Wednesday 26 October 11 17:30 BST (UK) »
Thanks for your response.

I have done that but there's no improvement.

I have now sent a message to GR support desk via another route to see if they can help.

Judy
Blair, Marshall, Williamson - Ayrshire, Wigtownshire
Saxton, Sketchley - Nottinghamshire, Leicestershire
Brown, Green - Rutland
Hawker, Malone, Bradbury, Arnott, Turner, Woodings, Blakemore, Upton, Merricks - Warwickshire, Staffordshire
Silvers, Dudley, Worcs
Deakin - Staffordshire

Offline snowyw

  • RootsChat Aristocrat
  • ******
  • Posts: 1,097
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #3 on: Wednesday 26 October 11 17:37 BST (UK) »
I cannot get it to work either.  You are not alone!!
I'm not young enough to know everything.


Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline Ronbucks

  • RootsChat Member
  • ***
  • Posts: 144
  • The Lion Rampant;The Flag Of The Kings Of Scotland
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #4 on: Wednesday 26 October 11 17:50 BST (UK) »
Yeah, it's been playing up for a few days for me.

Best Regards

Ron
Brown, Easson, Baird, Wilkie, Winton, Minto, Devine, Hill, Porter, Bruce, Halket, Martin, Watson, Devine, Galloway, Fernie, Abercrombie, Skirving, Hunter, Aitken, McNair, Wishart, Tyrie, Smith, Fairweather, McLean, De Palma, Hastings, Russell, Christie, McDead, Gartshore, Chalmers, Fyall, Anderson

Offline ankerdine

  • RootsChat Aristocrat
  • ******
  • Posts: 1,242
  • Unknown c1930s Wilf & Annie Cox Chase Terrace?
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #5 on: Thursday 27 October 11 15:39 BST (UK) »
I have had two replies from GR.

One explains how I can access my family tree, which I had no trouble doing before with a few suggestions on how to improve access.

The second says that from 22nd - 24th October they experienced technical problems due to server improvements and offered 30 credits for the inconvenience!

However, I still cannot access and manipulate the family tree section.

Judy
Blair, Marshall, Williamson - Ayrshire, Wigtownshire
Saxton, Sketchley - Nottinghamshire, Leicestershire
Brown, Green - Rutland
Hawker, Malone, Bradbury, Arnott, Turner, Woodings, Blakemore, Upton, Merricks - Warwickshire, Staffordshire
Silvers, Dudley, Worcs
Deakin - Staffordshire

Offline louielocke

  • RootsChat Extra
  • **
  • Posts: 2
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #6 on: Sunday 30 October 11 12:02 GMT (UK) »
Oddly, this is not just a problem at Genes Reunited.  Users have experienced the same at Ancestry.co.uk and Family Search Org.  It seems to be affecting any servers run by ancestry sites (in Utah one suspects)

see http://boards.ancestry.com/topics.ancestry.ancimprovements/2054.5.1.1.2.1.2.1.1.1.1.7.1.1.1.1.5.1/mb.ashx

Offline crystalight

  • RootsChat Veteran
  • *****
  • Posts: 608
  • Happy Hunting
    • View Profile
Re: GenesReunited: Is anyone having trouble?
« Reply #7 on: Sunday 30 October 11 12:16 GMT (UK) »
Ah! so it is not just me  ::)

I have tried everything thinking the problem was at my end because I had difficulty accessing several sites - all on go slow.
Some consolation that the problem may not be my end after all.

Crystal  :D
Oakes and Rance - Cheshire
Wright, Teesdale, MacWhirter -Sussex
Wright, Wooldridge and Little - Surrey and London
Grimes - Middlesex and Surrey
Cardy - Surrey
Broyd, Hanch and Lazell - Essex
Bradshawe - Hampshire, London and East Indies
Hearsey - India (British Army), Cumberland and London

Census information is Crown Copyright from www.nationalarchives.gov.uk