Oh dear, Cell. One thing to check, when you were putting in your email address then a password, the cursor didn't by chance 'jump' back to the email box and you inadvertently added part of your password to the email without realising, thus invalidating the email?
Another thought for those following the thread, on the 'Error Page' issue some of us have had, it would be good if GRONI would indicate on their website what their expected/aimed for response timetable is to various types of contact queries. There is nothing worse than keeping a customer in the dark as to when they should expect a reply. Given that my email to them about the 'Error' matter was sent on Monday and has had no reply as yet, whilst others emailed later in week and have had replies, there seems little sense of order as to how they are prioritising dealing with emails.
Whilst I appreciate it is their first week and with such issues as the 'Error page' they will no doubt be inundated, they do need to be seen to be dealing with queries in a proper order/priority to help instill confidence. As others have said, a message on their website to the effect that there has been a known issue would help alleviate many concerns and perhaps reduce some of the emails they are no doubt receiving, especially given the limit of 72hrs they have imposed on users and the fact that we have already paid up-front for the service. It is not ideal that some people are learning only 'by word of mouth' what is happening/going to happen.
