50 Free Credits - FIND MY PAST

[ABradley]

Hi, I had 50 Free Credits recently,expiring on 14 May 2014 as shown below but as you can see "0" remain and they don't show on top of the page as they usually do. Can anyone shed any light on this?


27 March 2014   27 March 2014   14 May 2014   0 remain    (Free)    World

Thanks
Andrew

[andycand]

Hi, I had 50 Free Credits recently,expiring on 14 May 2014 as shown below but as you can see "0" remain and they don't show on top of the page as they usually do. Can anyone shed any light on this?


27 March 2014   27 March 2014   14 May 2014   0 remain    (Free)    World

Thanks
Andrew

Hi

That suggests that you have used the credits, I have unused credits and they show as 70 remain. If you are sure that you never used them check again in case it was a temporary glitch and if it still shows that 0 remain, contact FindMyPast

Andy

[ABradley]

Ok,will do Andy,thanks

[ABradley]

Hi,

Two e mails later.

Dear Andrew,

"Thank you for your email.

I have located these missing credits and have added them into your account for you.

There are now 50 credits there and they are valid until the 30th May.

Please accept our apologies for any inconvenience."