Author Topic: Microsoft Wireless Mouse 700 v2.0  (Read 809 times)

Offline sarra

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Microsoft Wireless Mouse 700 v2.0
« on: Thursday 20 December 18 23:24 GMT (UK) »
Please could some kind person help me.
The above mouse has become frozen.  I'm able to sign on - by using the up and down keys, but that's all I can do.
I have checked everything I can think of to fix it, like changing the batteries.
The mouse seems to be still alive because the light is on, but it won't move.
Would appreciate help to get it moving.

Sarra :)

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #1 on: Friday 21 December 18 01:13 GMT (UK) »
Have you re-activated the receiver that plugs into your PC?  There is usually a button you press to "re-introduce" it to the mouse
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Offline sarra

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #2 on: Friday 21 December 18 02:44 GMT (UK) »
Yes :)

Offline HarryW

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #3 on: Friday 21 December 18 08:49 GMT (UK) »
I've got the 5000 and very very occasionally it freezes - I take the batteries out and then put them back in and it bursts back to life.   I used to have an older MS wireless mouse (can't remember the number) and the same thing worked.
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Offline greenrig

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #4 on: Friday 21 December 18 09:20 GMT (UK) »
The only maintenance you can do is to replace the batteries with new ones, and clean any dirt/fluff around any sensors.
If you've done that and it's still freezing then it's time for a new mouse.
Consider a wired one if possible as they're more reilable.
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Offline japeflakes

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #5 on: Friday 21 December 18 19:53 GMT (UK) »
MS community: Suggestion
 Run Hardware troubleshooter and check if it helps.
Open up this location: Control Panel>Hardware and Sound>Devices and Printers.
Now right click on "Microsoft Wireless Transceiver" and hit "Properties".
Click on the "Hardware" tab, click on the driver and hit "Properties" down in the left corner.
Click on the "Hardware" tab and click on "Change Settings" down in the right corner. Now click on the "Driver" tab and then on "Update Driver Software"
Click on "Browse my computer for driver software" and then on "Let me pick from a list of device drivers on my computer".
Now click on the driver "USB Composite Device" and click continue.

Offline sarra

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #6 on: Friday 21 December 18 23:08 GMT (UK) »
I have been able to fix this problem before - by replacing the batteries.  However it seems this time it will not work.
I'm unable to try the suggestion from the Microsoft community - because I can't get to open the Control Panel.
Looks like I will have to go and get another mouse.

Many thanks to you all.
Sarra :)

Online familydar

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #7 on: Saturday 22 December 18 08:53 GMT (UK) »
May be completely unrelated but based on experience.  I presume the mouse communicates with a dongle that's plugged in to a usb port.  Have you tried plugging it in to a different one?

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Offline sarra

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Re: Microsoft Wireless Mouse 700 v2.0
« Reply #8 on: Sunday 23 December 18 01:20 GMT (UK) »
Jane,
I'm not very techie minded - however I did read about that USB port.  I think it is the receiver that is plugged into the usb port (I followed the cord to the port. :)
I tried another port and then the receiver did not work at all.  Not sure how many usb ports I have and what they all do.
Sarra :)