Heredis and ipad 2018 COMPLETED

[pb_devon]

Hi,
I am using the Heredis app on a new ipad to display the info, with the main database being held in another programme on a Windows laptop.  Note the main programme is not Heredis. The instructions for transferring the gedcom is to attach to an email sent to myself then in the ipad mail app tap the attachment and select Heredis.
The problem is that the gedcom file arrives on the ipad as a .dat file.  No idea why - the sent email still has a .ged attachment.
What is going on?! More usefully, can anyone suggest a solution.
PS: there is an alternative transfer method using itunes, but it's a much longer task.
cheers,
Paul

[Rattus]

Does it appear as a file called winmail.dat? This often happens when an Apple-based e-mail application views a message sent by a Microsoft-based mail program. I believe it might relate to older Microsoft applications, as I haven't encountered this for a while now. A few potential options:

1 - upgrade to a newer e-mail application (e.g. if you are using something older like Windows Live Mail)

2 - investigate e-mail settings, to see if sending as text-only (i.e. not RTF or HTML) fixes this

3 - send via your e-mail service's webmail service (if available) rather than a Windows-based application

4 - use the alternative transfer method via iTunes

[Rattus]

If you are using a recent version of Outlook, apparently this still happens if messages are formatted as RTF (Rich Text). How to fix:

https://www.inmotionhosting.com/support/email/outlook/prevent-winmaildat

[pb_devon]

Thank you for your prompt help - yes it was a winmail.dat file that arrrived. I was using Outlook 2010. I have now used an alternative email app and it has come through  OK.
I appreciate your guidance, for this solution.
cheers,
Paul