Author Topic: Ancestry messaging problem  (Read 191 times)

Offline Nova67

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Ancestry messaging problem
« on: Wednesday 29 July 20 23:18 BST (UK) »
I have a problem with the Ancestry messaging system. The envelope icon on the toolbar says that I have 3 messages, yet there are no new ones. Nothing received via personal email either from Ancestry. Have contacted Ancestry via Feedback in new messaging system, but no reply back. Has anyone experienced similar?

Online Sinann

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Re: Ancestry messaging problem
« Reply #1 on: Thursday 30 July 20 00:01 BST (UK) »
Loads of people are having the same issue, I had 21, none were new. Ancestry knows it's happening.

Offline Nova67

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Re: Ancestry messaging problem
« Reply #2 on: Thursday 30 July 20 00:24 BST (UK) »
Thanks.  It is a bit clunky. Easy to message the wrong person too. Think it needs more function buttons. I wish there was a function to know if your message had been read or not.


Online Sinann

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Re: Ancestry messaging problem
« Reply #3 on: Thursday 30 July 20 00:26 BST (UK) »
Think there is
You might want to read through this thread
https://www.rootschat.com/forum/index.php?topic=834405.0

See Reply#25 on page 3

Offline Nova67

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Re: Ancestry messaging problem
« Reply #4 on: Thursday 30 July 20 00:34 BST (UK) »
Thanks for that. Will read through later. Getting ready for work.