Author Topic: Ancestry problem - Our backend services are overtaxed at the moment  (Read 1391 times)

Offline Kerrill

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Ancestry problem - Our backend services are overtaxed at the moment
« on: Tuesday 12 January 21 21:05 GMT (UK) »
Is it just me or are there others having the same problem ? every time I log on and try to do some research I get this message up---------
                         
 Our backend services are overtaxed at the moment and we are unable to retrieve all your matches. We apologize for the inconvenience, please try again later 
                   Have tried going on at different times of the day and night but get the same message.
Mitchell Ireland Gavin Ireland  Morrison Ireland Hogan Ireland Kelly Ireland Duggan Ireland

Offline ABradley

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Re: Ancestry problem
« Reply #1 on: Saturday 23 January 21 20:16 GMT (UK) »
It's been happening quite a lot recently. Just refresh the page and it usually corrects itself.

Andrew

Bradley,Co.Derry
Shevlin
Doherty/Kearney,Donegal

Offline Kerrill

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Re: Ancestry problem
« Reply #2 on: Saturday 23 January 21 20:26 GMT (UK) »
Thanks for the reply, have noticed it seems to happen more at night time, hopefully they will fix it soon.
Mitchell Ireland Gavin Ireland  Morrison Ireland Hogan Ireland Kelly Ireland Duggan Ireland

Offline Althea7

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Re: Ancestry problem
« Reply #3 on: Sunday 24 January 21 14:33 GMT (UK) »
I have tried to access my messages on Ancestry several times today without success, I just get the wait symbol.


Offline Romilly

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Re: Ancestry problem
« Reply #4 on: Sunday 24 January 21 14:47 GMT (UK) »
I get that message constantly at the moment.

I’m guessing that they’re busier than usual, due to so many people researching during lockdown.

Romilly.
Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.