That depends on what they are referring to, whether it is the DNA results or the ethnicity results. Ethnicity is a construct that changes. Whereas your DNA is fixed in every cell of your body and does not change unless you have other DNA added by various routes, e.g. bone marrow transplant, blood transfusion etc.
Having said that your sample may be contaminated by mishandling.
They weren't referring to ethnicity, but the results themselves as the result of mix ups, cross-contamination, or misinterpretation of the results (not sure what that meant, but I would assume the type of relationships - cousins for siblings and so on). All they really said was they'd had to contradict multiple results in the past. I kind of got the impression that they looked down on the genealogy site tests and were dubious about any results given. *shrug*
I don't know what the statistics are on cross-contaminations and mix-ups etc. are, although I'd like to think it was quite rare.
Either way, I can't imagine mine is wrong given that I've matched with a multitude of people who would be on my mother's side. That being said, I did also match a few more distant relatives who would be on my father's side who have no apparent connection to my maternal family in so far as I can tell. So god knows. This hurts my brain.
But as this final test is deemed good enough for the courts, I am accepting it as the definitive outcome, no matter what it says!