Ancestry DNA Delay - No New Matches

[Romilly]

I just looked, and I’ve got one new (low cMs, 12) DNA match!

And so the holiday break must be over!!

Romilly.

[Janethepain]

I bizzarely had 1 match come through today, but it said it was 2 weeks old!!  I check everyday for unviewed matches, sorted by date.  Now maybe I made some sort of mistake, but it is not that, as my Dad also had the same match showing today, when sorted for unviewed matches, in date order.  I might have made a mistake once, but not twice, on different tests, with the same match!  I assume this has been a match 'stuck in the system', when they seemed to stop releasing new matches in the week before christmas. 

As I said, I check my matches on the 3 accounts i manage, every day, that way you keep up to date, and it doesnt take too much time!

Jane

[Flemming]

Anyone else seen any activity of late? Nothing here after the solus match appearing on Friday 

[QueenoftheWest]

Good news! I have now received my father's ethnicity estimate, so his DNA matches should be arriving in the next few days. Hopefully, this means that the results of everyone else's kits, which have been sitting in limbo, should be posted soon and we will all start receiving matches again.

Apparently, Ancestry decided to not upload any results between 23rd December and 3rd January, stating that their offices were closed for the festive season. For some strange reason, instead of just telling everyone what they were doing, they pretended that they were operating as normal.

To be honest, I am very unimpressed by Ancestry's customer service. If they had just told me that, I would not have been concerned and would have waited happily, knowing my results would arrive in early January. Instead, every time I called, they told me that only I was having this problem and everyone else was receiving matches as normal! It was only when I reached out on here that I found out that was untrue.

I will let you know when I receive the full results.

Queenie 

[lisalisa]

some new matches appeared this morning. 7 on one account, 5 on the other.  Had gone down to zero - never been there before.

Happy New Year!


and while I typed, some more arrived, only a few but things must be moving again.

[Romilly]

I agree Queenie,

It does seem odd to not put something on the Site advising about the closedown, but perhaps they thought that people might start asking for refunds?

I only found out from posts on a Facebook Group.

Incidentally I’ve had about a dozen new DNA matches through this morning, but all under 20cMs.

I hope that your results come through soon.

Romilly.

[Gadget]

 

What fun - 4 new matches and one is 25cMs

 

[Flemming]

Same here, one of them 37cM already tagged with common ancestors - although they match two distinct clusters and so there's more than one connection there. Does anyone have the new layout that shows multiple options for common ancestors? They started trialling that ages ago but took if off my account after a few weeks and not seen it again 

[LizzieL]

Does anyone have the new layout that shows multiple options for common ancestors? They started trialling that ages ago but took if off my account after a few weeks and not seen it again 

I seem to have it still.
If I go to the trees tab I get the closest relationship for common ancestors, then
'view more possible connections' in green underneath
When I click that I get a popup