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Author Topic: Post 1858 English wills website seems to be down  (Read 1688 times)

Offline clontarf

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Post 1858 English wills website seems to be down
« on: Monday 07 February 22 02:17 GMT (UK) »
The website to order post 1858 England and Wales wills has been down for over a week for "Essential Maintenance".   Last week there was a notice that it would be back up on 4 Feb 2022, but now it just has the essential maintenance notice.  Does anyone know what the problem is, and a possible resolution time-frame?

Online rosie99

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Re: Post 1858 English wills website seems to be down
« Reply #1 on: Monday 07 February 22 08:31 GMT (UK) »
It was up for a while but has gone down again.  They have revamped it, not for the better and obviously have problems with it
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Offline clontarf

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Re: Post 1858 English wills website seems to be down
« Reply #2 on: Monday 07 February 22 11:24 GMT (UK) »
Thanks rosie99. The old site seemed to me to be perfectly serviceable and fit for purpose. What a pity they did not leave well enough alone.

Online rosie99

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Re: Post 1858 English wills website seems to be down
« Reply #3 on: Monday 07 February 22 11:43 GMT (UK) »
I think we would all agree with that.  There is a discussion here
https://www.rootschat.com/forum/index.php?topic=858522.0
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Offline Watson

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Re: Post 1858 English wills website seems to be down
« Reply #4 on: Monday 07 February 22 17:35 GMT (UK) »
I've just put two wills in my basket, but the password I entered was rejected.  I had a message saying a message had been e-mailed to me to reset the password, but it hasn't arrived.  I don't think it's been treated as spam and I've tried it twice.

It says, "After you have reset your password, come back here and continue."

But I can't.

I've also had a message:

"There is a problem

The email address ... has an outstanding password reset request"

Any views on how long I should keep the window open? 

Offline Watson

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Re: Post 1858 English wills website seems to be down
« Reply #5 on: Monday 07 February 22 18:10 GMT (UK) »
The e-mail came through and I've ordered. 

I've had the message:   

"Order complete
Your payment was successful. Your order has been accepted."

But that's all I've had so far by way of confirmation.

Online rosie99

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Re: Post 1858 English wills website seems to be down
« Reply #6 on: Monday 07 February 22 18:14 GMT (UK) »
They obviously have not spell checked their site

Was the person a solider
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Offline groom

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Re: Post 1858 English wills website seems to be down
« Reply #7 on: Monday 07 February 22 19:22 GMT (UK) »
It was up and running on Friday for a few hours but was very slow and wouldn't accept passwords. The document pages were also not in order. They asked for feedback and I suspect so many people gave it that it crashed again.
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Offline garden genie

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Re: Post 1858 English wills website seems to be down
« Reply #8 on: Monday 07 February 22 20:39 GMT (UK) »
Well it is back at the moment and I have eventually managed to set a new password! If they haven't transferred the old passwords why can't they say so?
The search appears to work, although I did try with a fairly recent one.

But how to download the ones I ordered just before they disappeared? There is no link to 'My Wills' anymore that I can find. The links in the emails they originally sent just bring up 'page not found'. I tried in Chrome when it wasn't there with Firefox. Nothing. Has anyone else found 'My Wills'?
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