probatesearch website

[KGarrad]

I tried to place an order this morning.
The website insisted that my email address was invalid?!

I use GMX, and have done for more than 10 years.
I send, and receive, many emails every day.

How can it be an invalid email address?

P.S. Eventually ordered using a secondary, little used, email address!

An update!
Apparently, I should have used lower case when typing my email address?!

But it's not all bad news:
ordered 3 wills on 25th (Wednesday).
First one arrived on 27th (Friday).
Second arrived today (30th).
Just waiting for the final one!

[alainelloyd]

And more good news, happy to report that Iron mountain replied to my email after just one business day and I am now able to download both the Will and the Grant   

[csjjpm]

Hi, I have received a document reference number with no link and I don't know how to download it.  Would someone mind pointing me in the direction of some instructions?
thanks
Paul

[KGarrad]

From the main page, click on "Sign In".
Enter your email address; click "Continue".

[csjjpm]

UPDATE: The probate service have identifed the correct probate date for me so I can reorder :-)

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Thank you.  Typical!  nothing found.... I've sent them the image from the scanned probate documents so hopefully they'll find it with that.

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