Gmail-BTmail - COMPLETED WITH THANKS

[Gadget]

Last night I sent a weblink from my Gmail address to OH's BT email address. He didn't receive it. It wasn't in his inbox, spam or any other folder.

I tried again this morning with the same result. I then used another gmail act. Same result. I then sent him the link via my BT address. It was delivered without any problems.  Note he uses BT webmail.

I then sent a test message from my Gmail address to my BT address. It didn't come through.

There doesn't seem any notice  on the web that there is a problem with BT/gmail

Has anyone else had this problem or is it just us??

Gadget

Add  - I can receive BTmail to my gmail act 

[RJ_Paton]

On the BT forums where this has happened the users found that the gmail domain had been blocked after they had marked a previous incoming mail item as spam/junk. Adding the sender or even gmail to the safe senders list appears to cure the problem.

https://community.bt.com/t5/Email/Suddenly-Not-Receiving-Gmail-Emails/td-p/2155607

[Gadget]

Thanks - but it's multiple addresses both ways. It seems to be blocking all gmail addresses that I've used, even ones that I've not used!

[Gadget]

Sorry - I missed the whole gmail domain!

I'll try that.

[Gadget]

As one of the messages said, all of @gmail  was blocked on both of our BT accounts.  I'm not sure how this happened. I've now sorted it.

Thanks for the link.

Gadget

[greenrig]

I had similar issue.  I realised that I was receiving NO emails from any Gmail accounts to my BTinternet address.   They were NOT in the BT Email Spam folder eiither.   
I found that Gmail.com was in my BTinternet Spam rules as a blocked address.   Not only were the mails being blocked, they were not going to Spam either - they simply did not appear.  I removed the Gmail.com entry from the Spam blacklist and problem fixed.

I don't know of this is a BTinternet bug or fature, and I don't know how Gmail.com was added to my blacklist.

[heywood]

I had/have similar problems with hotmail.
I am in a couple of groups where we circulate information and I went through similar difficulties.
Eventually, I tried putting the addresses as ‘safe’ and they were fine.
I haven’t used that for years due to increased levels of security for junk and spam. I had  forgotten how to do it!