Hi - this is the second time this has happened to me
I searched the GRO for a John Storey of 1841 who I knew to be illegitimate and there was only one record with no mother shown in the correct area so ordered it.
What arrived was a record for 'a' John Storey of the correct area but with a mother and father shown so obviously the wrong person.
I have queried it and they reply saying the record they sent is the one I ordered.
Can anyone tell me what I can do to get my money back or the correct record if there actually is one...Thanks, Gordon.
I've had a good handful of Births purchased via GRO gov.uk Online, relating to a surname study
where the Mother's Maiden Surname was blank on the GRO Online Births Index when ordering,
but a Mother's Maiden Surname was originally recorded on those corresponding Certificates when they arrived.
The GRO used another already digitised Index to go online.
Check if Baptised Before Ordering from GROAlthough not every child was baptised or birth recorded by a Chapel or Meeting, especially after Civil Registration began in 1837, I try to see if their bapt and a Mother is recorded on my subs site images, etc., but a baptism date is not usually a birth date.
Newspapers and London GazetteI search Newspapers from circa 1800 (fewer Births early on), especially Marriages, Deaths, etc., as I want to see if they contain the slightest extra snippet. Not everyone inserted a notice, but if in business or owned property, one family surname line was mentioned over 25 times 1815 to about 1890 (not including same notices which occurred in up to 5 newspapers).
Correcting an EntryIf signed in to GRO gov.uk on the GRO Menu, there was a button to report an error or update (one Certificate at a time), they check it and respond with either updated, or no further action (NFA) against my report.
I've asked for some checks after getting the Certificate, but you will need to note all the Index details down, year, qtr, vol, page, Reg District, name, to enter it with your correction update.
Having helped GRO add/correct quite a few I'd reported, I did give Birth Index details on one I was unsure of purchasing (because the baptised child had a mother recorded - bapt Register) and ask GRO where the mother's surname was and it came back NFA, so I knew there was likely no mother recorded in their GRO Volume either and unlikely to be the Birth Certificate I was seeking.
Mark