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Author Topic: Find My Past sign-in problem  (Read 1099 times)

Offline Girl Guide

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Find My Past sign-in problem
« on: Tuesday 18 April 23 16:19 BST (UK) »
Is anyone having a problem with signing in to Find My Past?  ???

It looks as though they have been 're-designing' their website and I now cannot sign in.  I am using the correct email and password but it keeps claiming that one or the other is incorrect.

I have sent a message to FindMyPast and also ran a CCleaner in case that made a difference, but it didn't.
Ashford: Somerset, London
England: Devon, London, New Zealand
Holdway: Wiltshire
Hooper: Bristol, Somerset
Knowling: Devon, London
Southcott: Devon, China
Strong: Wiltshire
Watson: Cambridgeshire
White: Bristol
Windo - Gloucestershire, Somerset, Wiltshire

Offline rosie17

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Re: Find My Past sign-in problem
« Reply #1 on: Tuesday 18 April 23 16:30 BST (UK) »
Quote from: Girl Guide on Tuesday 18 April 23 16:19 BST (UK)
Is anyone having a problem with signing in to Find My Past?  ???

It looks as though they have been 're-designing' their website and I now cannot sign in.  I am using the correct email and password but it keeps claiming that one or the other is incorrect.

I have sent a message to FindMyPast and also ran a CCleaner in case that made a difference, but it didn't.

I had the same problem this morning several times it said wrong password I ended up resetting my password

Rosie

Offline Girl Guide

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Re: Find My Past sign-in problem
« Reply #2 on: Tuesday 18 April 23 16:32 BST (UK) »
I don't understand why FindMyPast have to keep fiddling with their website.  It was fine before!  I'll try what you suggest and see what happens.
Ashford: Somerset, London
England: Devon, London, New Zealand
Holdway: Wiltshire
Hooper: Bristol, Somerset
Knowling: Devon, London
Southcott: Devon, China
Strong: Wiltshire
Watson: Cambridgeshire
White: Bristol
Windo - Gloucestershire, Somerset, Wiltshire

Offline Girl Guide

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Re: Find My Past sign-in problem
« Reply #3 on: Tuesday 18 April 23 16:53 BST (UK) »
That's sorted then.  Re-set my password and all is well.

Thanks for suggesting that Rosie.  Saves waiting for a reply from FindMyPast now.
Ashford: Somerset, London
England: Devon, London, New Zealand
Holdway: Wiltshire
Hooper: Bristol, Somerset
Knowling: Devon, London
Southcott: Devon, China
Strong: Wiltshire
Watson: Cambridgeshire
White: Bristol
Windo - Gloucestershire, Somerset, Wiltshire

Offline rosie17

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Re: Find My Past sign-in problem
« Reply #4 on: Tuesday 18 April 23 16:54 BST (UK) »
Quote from: Girl Guide on Tuesday 18 April 23 16:53 BST (UK)
That's sorted then.  Re-set my password and all is well.

Thanks for suggesting that Rosie.  Saves waiting for a reply from FindMyPast now.

That's good  ;)

Rosie

Offline Andy J2022

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Re: Find My Past sign-in problem
« Reply #5 on: Tuesday 18 April 23 19:28 BST (UK) »
I had a problem with logging in at the weekend so I contacted customer services and they said there had been a server problem and some passwords had been corrupted. The fix suggested was to do a reset,  as earlier posters have done.

Update. Here is the text of the FindMyPast response I received:
Quote
I am sorry to learn that you have been unable to log into your account. We had a site outage several days ago that has affected a number of customer accounts meaning that you can no longer log in with your existing passwords.

Unfortunately, the only way to fix this is to reset the password. Once done you should no longer have an issue

Offline kiwihalfpint

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Re: Find My Past sign-in problem
« Reply #6 on: Tuesday 18 April 23 20:03 BST (UK) »
Another one who is joining you in resetting a password.   :)


Cheers
KHP
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Online radstockjeff

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Re: Find My Past sign-in problem
« Reply #7 on: Tuesday 18 April 23 20:42 BST (UK) »
Had a similar problem a couple of weeks ago. Eventually resolved by resetting password, but only after a struggle as the new password was not recognised.
OK now. rj
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Offline jess5athome

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Re: Find My Past sign-in problem
« Reply #8 on: Tuesday 18 April 23 22:26 BST (UK) »
Yes, same here, I had to reset my password the other day.

Frank.
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