Admin. Please help.

[RCHATG]

Hi Administrators,

I tried to post some photos on my WW2 post but the file size was too big. I tried to resize them and attach them but it was having an issue. Now, they say I need to contact the administration to have it unlocked.

Please help. Thank you very much.

[KGarrad]

The restrictions are:

Maximum 4 attachments per post.
Maximum total size 900KB.
Maximum attachment size 500KB.
Name of file must be unique within RootsChat.

[RCHATG]

Thank you. I will take note for the future.

The message said that I needed to contact administration to unlock the message or something to that effect.

[KGarrad]

Go to the Home Page.
Bottom right is a button marked "Contact Support".

[sarah]

Hi I can not see any image or post that is locked ??

Regards

Sarah

[CaroleW]

Post here has document

https://www.rootschat.com/forum/index.php?topic=872509.msg7438781#msg7438781

[RCHATG]

Hi,

Thanks for replying.
The post is under WW2 and is called "English WW2 Artillery Soldier Records."

The error I just got again is An Error Has Occurred! And below it is "Your attachment has failed security checks and cannot be uploaded. Please consult the forum administrator."

I kept trying to reduce the file size and was trying to re-upload the photos. That is when this error appeared. This will not go away.

Thanks a million!

[sarah]

I think this maybe due to some of the filenames that you have chosen as they contain charactors

eg (-*7=/?) if you named them more simply that would help.

Regards

Sarah

[RCHATG]

Thanks to everyone who took the time to help.

For some reason  , there were some issues but after careful adjustments everything is working now! I had to cut out chunks of the photo and resize it but all is well now. LOL

Thanks all!