Author Topic: Ancestry incorrect images - do they get corrected?  (Read 1676 times)

Offline Sandrafamilytree

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Ancestry incorrect images - do they get corrected?
« on: Wednesday 26 July 23 09:09 BST (UK) »
Apologies if this has been asked before.  :)

I recently submitted 2 queries/reports to Ancestry, as when I clicked to view the Census returns in question, the images presented to me were completely wrong.

I just wondered, as a general point, are Ancestry good at correcting these reported errors?

Will they just correct them, and not tell me that has been done?

Will they correct them promptly... or take ages?

Or will my reports just go into a black hole somewhere?

I guess I want to manage my expectations!




Offline Spidermonkey

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Re: Ancestry incorrect images - do they get corrected?
« Reply #1 on: Wednesday 26 July 23 09:28 BST (UK) »
Morning!

In my experience, both Ancestry and FindMyPast have been very good at responding to reported errors. Might take about a week or so though.......

Offline Sandrafamilytree

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Re: Ancestry incorrect images - do they get corrected?
« Reply #2 on: Wednesday 26 July 23 09:30 BST (UK) »
Morning!

In my experience, both Ancestry and FindMyPast have been very good at responding to reported errors. Might take about a week or so though.......

Thank you for the prompt response. ;)

Offline Pennant

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Re: Ancestry incorrect images - do they get corrected?
« Reply #3 on: Saturday 13 January 24 13:33 GMT (UK) »
Morning!

In my experience, both Ancestry and FindMyPast have been very good at responding to reported errors. Might take about a week or so though.......

FindMyPast have just got back to me about a report I made. They have completely ignored what I said though. I was looking for a baptism record, and this particular record was in their Denbighshire Baptisms records. However, the record says "sepulta fuit", which means was buried, as I pointed out to them. This was on a whole page of burials, although I'm sure there were baptisms somewhere in the same book.


Offline Girl Guide

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Re: Ancestry incorrect images - do they get corrected?
« Reply #4 on: Saturday 13 January 24 15:42 GMT (UK) »
Find My Past have to date never corrected an error that I flagged up in 2019.  There is a child on the 1911 census image who is not on the transcript. 

In 2020 I reported the error by filling in the relevant boxes.  When I checked again last year 2023, still no correction made.  I have just checked again today and still no correction.

Makes you wonder why you bother to report problems with images/transcripts when nothing is done.
Ashford: Somerset, London
England: Devon, London, New Zealand
Holdway: Wiltshire
Hooper: Bristol, Somerset
Knowling: Devon, London
Southcott: Devon, China
Strong: Wiltshire
Watson: Cambridgeshire
White: Bristol
Windo - Gloucestershire, Somerset, Wiltshire

Offline Sandrafamilytree

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Re: Ancestry incorrect images - do they get corrected?
« Reply #5 on: Saturday 13 January 24 16:54 GMT (UK) »
Since I started this thread, months ago, I've reported a few Ancestry errors where the image does not match the supposed search result - pretty basic stuff.

I haven't necessarily checked every one since then, but where I have bothered to check, the errors are invariably still there.

I'll probably still report errors I come across, but I no longer expect them to be put right.  :(

Offline warncoort

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Re: Ancestry incorrect images - do they get corrected?
« Reply #6 on: Saturday 13 January 24 23:54 GMT (UK) »
Ancestry make no money from correcting errors so they don't bother!!!
About 8 years back i reported an error on 1841 census for Holme,Huntingdonshire where the transcription moves the parish to Hertfordshire,at the time i posted this on Huntigdonshire board to alert others and responses showed about 8 parishes were wrongly recorded.
Just now i have checked the board and my post and responses have been deleted!
Butcher Westmorland and Lancashire
Barton Westmorland and Yorkshire
Trethowan,Reeves Middlesex
Halsall,Green,Charters,Chatterton Lancashire
Smith, Moger, Maxfield Wiltshire
Woods,Speechley and Coles Huntingdonshire
Gibson,Blanks,Monk,Fokes Essex

Online MollyC

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Re: Ancestry incorrect images - do they get corrected?
« Reply #7 on: Sunday 14 January 24 09:28 GMT (UK) »
I have found that generally Findmypast deals with corrections, which is one of the reasons I consider it to be a better site.  They give space to explain the correction and will correspond about it, but they cannot deal with some transcriptions without images which they have "bought in" from other sources, largely from LDS origins.

Offline JAKnighton

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Re: Ancestry incorrect images - do they get corrected?
« Reply #8 on: Sunday 14 January 24 09:35 GMT (UK) »
Ancestry make no money from correcting errors so they don't bother!!!
About 8 years back i reported an error on 1841 census for Holme,Huntingdonshire where the transcription moves the parish to Hertfordshire,at the time i posted this on Huntigdonshire board to alert others and responses showed about 8 parishes were wrongly recorded.
Just now i have checked the board and my post and responses have been deleted!
Four generations of my ancestors lived in Holme so I am painfully aware of this issue. It has been like that since I first started using Ancestry in 2012. There's a similar problem with Holme in 1881 where the residence place is indexed as Glatton.
Knighton in Huntingdonshire and Northamptonshire
Tweedie in Lanarkshire and Co. Down
Rodgers in Durham and Co. Monaghan
McMillan in Lanarkshire and Argyllshire