Comments on Ancestry.com

[jnomad]

Thanks. I’ve tried adding comments to another person’s tree, and it’s just the same. It’s not my trees, it’s me! Are they punishing me for getting my subscription without paying the full price?

[Spelk]

I only pay half price and have no problem like yours so not that. Can you try using a different device?

[jnomad]

Good thought. On my laptop "view comments" gets a thing that spins and spins and spins, even on a person on whom there are no comments; I got tired of waiting for it to open a box for a comment, which is what used to happen. (I hardly ever do Ancestry on my laptop.) I will talk to a person when I have time. It's interesting that nobody else has said "me too".

[jnomad]

I chatted online with someone at Ancestry. We established that the browser on the laptop I’ve been using is too old. It’s the most recent that that laptop can run; I need to accept that the laptop is past it. The comments function works with a newer browser on a different device. Still not on my tablet; I had to stop the chat to see if what the person suggested would help, and it didn’t. So I’ll have to open another chat some time.

[Biggles50]

My Laptop is about 15 years old and runs Ancestry just fine.

If you are using a Microsoft Browser try downloading and using another browser like Firefox, which is free.

[jnomad]

Thank you.

I'm using Safari on an old Mac laptop (not quite as old as yours). It does most things I want to do on Ancestry, just not adding comments. And that laptop is at the limit of its possibilities of being upgraded. A newer Safari on a newer laptop adds comments OK. I'll try a different browser on the old laptop.

Safari, the resident browser, on my iPad still doesn't allow me to add comments. Surely I'm not alone among Rootschatters in mostly engaging with Ancestry on an iPad. It seems absurd if the program won't run properly on the iPad's resident browser.

[jnomad]

I tried installing Firefox on my iPad. I can’t add comments any more than I can with Safari. I’ll try Firefox on the elderly laptop. But it looks as if I need another chat on Ancestry.

[jnomad]

It turns out that can add comments using Firefox on the elderly computer.

I can add them using Safari on my wife's iPad, which is much newer than mine; it's up to date at OS16.6. My iPad is said to be up to date running 15.something; I think the point is that the hardware won't let it run 16.whatever. And I can't add comments on my iPad using its resident Safari, or even using Firefox. I haven't tried other browsers on it.

I have three devices on which I can (so far at least) add comments on Ancestry trees. But not the otherwise perfectly serviceable iPad. I do rather resent the pressure to buy a new one when the old one does almost everything I want it for. And I don't know why Ancestry's program won't do everything with Safari unless you're using a quite recent version.

[Jebber]

I have three devices on which I can (so far at least) add comments on Ancestry trees. But not the otherwise perfectly serviceable iPad. I do rather resent the pressure to buy a new one when the old one does almost everything I want it for. And I don't know why Ancestry's program won't do everything with Safari unless you're using a quite recent version.

I agree it is infuriating that we  are pressured into buying new iPads etc.

I am having similar problems, I can run the Ancestry app but can no longer  open Ancestry website on my iPad, because  the OS which  has reached it maximum updates.

I can no longer use the Sainsbury’s app for the same reason, even the their website is now sluggish on the iPad.

I know I can still do everything on my phone, but it’s so restrictive because of the size.  I am having to resort to using my laptop for Ancestry and shopping.

It’s seem inevitable that I must bite the bullet and buy a new iPad.😱 😢