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Author Topic: Contacting support/moderators - am I missing something?  (Read 529 times)

Offline Sandrafamilytree

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Contacting support/moderators - am I missing something?
« on: Monday 18 September 23 15:58 BST (UK) »
I have been trying for quite a few days now, to get some help from a Moderator.

The guidance states that, on the home page, there is a list of users online, including Moderators who have been active in the last 30 minutes.

I can't see such a list! Am I looking in the wrong place?

I've also sent two messages to the 'Support Team Help' button on the bottom right of the site. I got auto replies saying I would be contacted soon, but I have had no response and that was quite some time ago.

Is there a way of getting someone's attention? I must be doing something wrong!  ???

Offline JenB

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Re: Contacting support/moderators - am I missing something?
« Reply #1 on: Monday 18 September 23 16:02 BST (UK) »
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Offline Sandrafamilytree

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Re: Contacting support/moderators - am I missing something?
« Reply #2 on: Wednesday 20 September 23 22:50 BST (UK) »
Quote from: JenB on Monday 18 September 23 16:02 BST (UK)
Send a pm to Sarah https://www.rootschat.com/forum/index.php?action=profile;u=4
or Trystan https://www.rootschat.com/forum/index.php?action=profile;u=5

The list you refer to is at the bottom of the Forum page https://www.rootschat.com/forum/index.php

Thank you very much for your help. Issue is finally sorted.  :)
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