My Heritage chromosome browser has vanished

[pandk2]

I uploaded my DNA results from Ancestry to My Heritage 16 months ago. I also got the advanced DNA features for free because of some promotion they were running.

My wife did the same a couple of months later, though she had to pay a one off fee of about £30 to unlock the advanced features, supposedly 'for ever'.

The chromosome browser has been particularly helpful. But yesterday, we both found it had vanished and there is no way to access it. And we can't even now see the location of the DNA matches (chromosome, position). So, My Heritage has suddenly become much less useful to us.

Has anyone else had the same problem?

I see even just a couple of weeks ago, My Heritage were again running a promotion: "October 1 to October 8, 2023, you can upload your DNA data to MyHeritage and get access to all advanced DNA features, including the Ethnicity Estimate, absolutely free — forever!" https://blog.myheritage.com/2023/10/upload-your-dna-data-to-myheritage-and-enjoy-free-access-to-all-dna-features/

[Gadget]

I've just checked and it seems to be missing for me too!

If they've withdrawn the facility, I'll not renew my sub.

Gadget

[phil57]

Yes, missing for me too. It might be taking a holiday for some work. There's an online chat and a contact link on the website. It might be worth asking them. I'd do it myself but I'm a bit tied up with other things right now.

[Gadget]

I must be missing something but Ive tried all their Contact us, etc. links but nowhere can I find areal person - not even a bot!

Gadget

[Petros]

Not listed in the tools at the moment

[phil57]

I thought that I had replied to this earlier, but I posted on the wrong thread. See my post #29 on this thread:

https://www.rootschat.com/forum/index.php?topic=877140

There seems to be confirmation that the chromosome browser has been removed. Whether it it is permanent or not, no-one either knows or is saying, but the suggestion is that it is related to the method used to commit the 23andMe data breach.

I'll add the link I put in that post here as well:

https://www.wikitree.com/g2g/1653353/myheritage-has-suspended-some-dna-tools

[GailB]

The Chromosome Browser has returned this morning (Australia).

[Gadget]

Thanks for letting us know. I checked ths afternoon (UK time) and it was still down. Now it's working again. 

[phil57]

Good news