Ancestry saying user has no trees when there is one!

[familydar]

I've had a message from an Ancestry user in which she says "Please feel free to view my tree although I do not know how to do it myself!".  When I click her user name it doesn't show any trees, but I can search public trees for a couple of key people in it and find it that way.  I'm guessing my contact has some setting or other set wrongly, but all I can come up with is "try Ancestry chat, they might be able to help".

The tree is definitely maintained by the same person who's messaged me, joining date and last active date match each other and user name is the same.  There is only one user by that name in the member search.  I'm stumped, any ideas here?

Jane :-)

[KGarrad]

Is it a Private Tree?

[elliot]

I have often experienced the NO TREES tag on a tree owners profile.  When messaging them, the response is often 'my tree has always been PUBLIC!

What settings are needed to change this NO TREES tag?
Sometime their tree can be opened by firstly opening their images.

[familydar]

Thanks for everyone's input including the pm I received.

The issue my contact has is she can't see her own tree, even though we presume it must be attached to her profile somehow as it can be found in a public tree search.  And it is a public tree.  Once I'd found it through the search I was able to browse it as normal.  I've sent a link to my contact (she didn't send me a link in the first place, what I received was a message from her about a shared ancestor).  My contact shouldn't have to bookmark her tree from the link I sent, or search for it in member trees, in order to find it again.

I imagine that if her tree can be properly attached to her profile, it will no longer say "no trees".

Jane :-)

[tellx]

Does the tree you can find start with her, or does it start a generation or two apart?

I have a vague memory from years ago when I first started on Ancestry. I tried to start a tree for each grandparent and work from there, (not including my parents generation and my generation). I know there was something Ancestry didn't like about that, but I can't remember the specifics.

[familydar]

Thanks for this suggestion tellx.  Home person is her grandfather.  I'll suggest changing it.

Jane :-)

[mckha489]

Thanks for this suggestion tellx.  Home person is her grandfather.  I'll suggest changing it.

Jane :-)

I don’t see why that would work.
I’ve got several separate trees on Ancestry, and I am on none of them


Added….when she goes to “trees” is her tree listed there?  What happens if she selects “create & manage trees”

[familydar]

I think we've got to the bottom of it.  My contact has made herself home person, as tellx suggested, and now I can see all her trees.  I'm guessing she can too but time differences mean we don't get to correspond in real time.  I suspect that previously there was no home person set.  I'd assumed it was her GF but I think that's because the person I searched for when I found the tree was her GF.  As mckha489 so rightly pointed out, many of us research for friends and we won't necessarily feature in their trees.  The important thing, I suspect, is that the tree must have a home person.  Any home person.

Jane :-)