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Author Topic: A mini rant - dna related  (Read 680 times)

Offline Jackiemh

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A mini rant - dna related
« on: Tuesday 09 January 24 23:55 GMT (UK) »
Just need to get this off my chest.
I bought a dna test kit for my son, in the hope that the results might help me chip away at a brick wall or two.
He did the test, and posted it (overseas) as requested in September.
Having heard nothing back from them by Christmas, and with a bit of prodding from me, he contacted the company and they haven't received it.
The mail to England has been taking 2-3 weeks ....so where is it? Gone on a world tour?
Great way to start 2024!
Jackie
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Offline Gadget

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Re: A mini rant - dna related
« Reply #1 on: Wednesday 10 January 24 09:24 GMT (UK) »
I believe that most companies will send a replacement if you ask.
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Offline Rena

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Re: A mini rant - dna related
« Reply #2 on: Wednesday 10 January 24 17:42 GMT (UK) »
Quote from: Gadget on Wednesday 10 January 24 09:24 GMT (UK)
I believe that most companies will send a replacement if you ask.

I'll echo what Gadget has said:-

<Free replacement DNA kits are provided under the following circumstances: -

When a DNA kit does not arrive within 14 business days of the date of order (or 5 business days for expedited shipping) When a kit arrives damaged. When we don't receive a sample within 20 business days of the date it was mailed to us.>
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Offline Gadget

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Re: A mini rant - dna related
« Reply #3 on: Friday 12 January 24 21:56 GMT (UK) »
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Offline Jackiemh

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Re: A mini rant - dna related
« Reply #4 on: Saturday 13 January 24 00:10 GMT (UK) »
Thank you for the tips. The company are sending a replacement kit; fingers crossed that this one travels safely.
Jackie
Bateman, Baylis, Bellotti, Boag, Bower (Stillgebauer), Cattermole, Chester, Dullage, Felix, French, Fursse, Garrett, Gilbert, Harding, Haynes, Hazelwood, Plume, Putland, Rudge, Strickson, Vine, Warren, Whitehead, Whitehorn, Wiltshire, Youthed and many more
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