New Ancestry Stories interface

[PrawnCocktail]

Ancestry have changed their Stories interface

Fine. They've changed so much recently, that's no surprise.

But when I try and use the new interface, I can paste the story in OK, but saving it is another matter. It's fine if I try on Edge or my iPad Safari, but not on Firefox (which I always use) - the Save and Cancel buttons at the bottom of the Edit panel are missing. Once I have the Story in place, I can edit it OK, the buttons are there. I think there's a small corner of the Cancel button on the top right corner, but no sign anywhere of Save.

I have tried clearing cache and cookies, and removing my extensions, as per their advice page. Nothing doing.

If I contact Ancestry, they are going to say it's my browser.

Is this happening to anyone else? If not, what do I try next?

[andrewalston]

Have you tried reducing the size of the text (Control-Minus)?

I find that many things disappear off the bottom of boxes, or even the screen, because the coders can't imagine anyone working with a screen less than 72 inches wide, and would be incapable of doing the arithmetic needed to work out whether a scroll bar was required.

Shrinking everything in the window gives the website similar proportions to the developers' machines.

They used to have an email address (support@ancestry.co.uk) but they have stopped answering that. Apparently the only text-based contact is now through the minimal form which is reached ONLY after going through their "frequently asked questions", none of which are EVER appropriate.
 

[Biggles50]

Go into the Support section and use the Ask Lief bot, with a bit of luck you will eventually get to “chat” with a sort of live person.

[PrawnCocktail]

Have you tried reducing the size of the text (Control-Minus)?

Got it! I have the site set to 110% because of sight issues. It's never been a problem up till now, but clearly I'm going to have to reduce the size on that page.