Polaris Office email problem

[wilcoxon]

Recently when try to open a link in an email I get taken to Polaris Office,  this means I can't access information from the email.
Can anyone explain and help sort it out please

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[F1fan]

Hi wilcoxon,

Which email program are you using?

[wilcoxon]

Hi. I've found now that it's only on the email which was installed (I think ) on my Android Samsung tablet.
When I go to my BT email there's no problem. 
However I do prefer the Samsung one.

I had a look at the Polaris Office and there's a date of 2 days ago when the problem started. I have no idea about that. It's the free version.
I don't know if it came preinstalled or if I downloaded it. 

[F1fan]

If you have not installed polaris office on your Android Tablet then you can uninstall it and then try that ? It seems that when Polaris was installed it changed the default settings somewhere.

Had you tried to open another document and it said you needed an Office suite  - Polaris was then recommended and you installed it.

Sorry if not much help.

[wilcoxon]

Just checked word docs I recently created and they open immediately,  but I think that might be because they are part of Polaris.,
I really am quite useless 🙄

[F1fan]

I doubt that, as technology is constantly changing and catches even the best out at time.

You can you try going to Settings > Apps > Tap the 3 dots in the top right > Default Apps > Browser App, and change your current default browser to see if this helps?

[wilcoxon]

Just changed from Samsung to Chrome and it didn't work.

[F1fan]

OK, sorry that's all I could find and not got a Samsung phone or ever used Polaris 

Hopefully someone else can jump in that has better knowledge 

[wilcoxon]

Thanks.  I hope so too,