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Author Topic: Where are my DNA Results?  (Read 425 times)

Offline Marianthompson47

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Where are my DNA Results?
« on: Tuesday 05 March 24 13:32 GMT (UK) »
Hello

I had built up a very large tree and invested in a DNA profile under Ancestry.

One year down the line, I thought the cost of maintaining my membership was too much for my budget.

So, I decided to stop paying Ancestry.

I have just logged into their site to find only my parents subsist in my tree and my DNA results are nowhere to be seen!!

Can someone please help me to locate the lost  data? All my photos and certificates have also disappeared!

Thank you!

Offline Biggles50

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Re: Where are my DNA Results?
« Reply #1 on: Tuesday 05 March 24 15:26 GMT (UK) »
They are there, you just need to subscribe.

Ancestry changed their policy last year, it has been commented upon here. 

Offline ggrocott

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Re: Where are my DNA Results?
« Reply #2 on: Tuesday 05 March 24 16:26 GMT (UK) »
You shouldn't have lost any of your tree, photos and certificates, but the number of DNA matches is now reduced to 2 unless you have an Ancestry membership.

I would ring Ancestry.
Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Tagg, Bowyer (Berkshire/Surrey), Adams, Small, Pratt, Coles, Stevens, Cox (Bucks), Grocott, Slater, Dean, Hill (Staffs/Shropshire), Holloway, Flint, Warrington,Turnbull (London), Montague, Barrett (Herts), Hayward (Kent), Gallon, Knight, Ede, Tribe, Bunn, Northeast, Nicholds (Sussex) Penduck, Pinnell, Yeeles (Gloucs), Johns (Monmouth and Devon), Head (Bath), Tedbury, Bowyer (Somerset), Chapman, Barrett (Herts/Essex)

Offline Galium

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Re: Where are my DNA Results?
« Reply #3 on: Tuesday 05 March 24 16:48 GMT (UK) »
I am the manager of a test for someone who doesn't have a subscription.  If I sign in as the owner of that test - and therefore as someone without a subscription - I can still see the whole tree, and all DNA matches.

 However  looking for shared matches of a match will only show a couple of them, whether there are more or not.

If signing in to the account to which your test and tree belong doesn't let you see them, I think you need to contact Ancestry.

UK Census info. Crown Copyright, from www.nationalarchives.gov.uk

Offline KGarrad

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Re: Where are my DNA Results?
« Reply #4 on: Tuesday 05 March 24 16:52 GMT (UK) »
Because you no longer have a subscription, any photos and certificates you got from Ancestry will be locked.
Once you pay for another subscription, all will be restored.

Can't comment about the DNA side - I have nothing to do with that malarkey :D
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline Biggles50

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Re: Where are my DNA Results?
« Reply #5 on: Wednesday 06 March 24 08:14 GMT (UK) »
Quote from: KGarrad on Tuesday 05 March 24 16:52 GMT (UK)
Because you no longer have a subscription, any photos and certificates you got from Ancestry will be locked.
Once you pay for another subscription, all will be restored.

Can't comment about the DNA side - I have nothing to do with that malarkey :D

Malarkey!!!!

If you do not have DNA verification of a Family Line, it is no guarantee that the documented Family Line is valid.

Offline aghadowey

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Re: Where are my DNA Results?
« Reply #6 on: Wednesday 06 March 24 10:02 GMT (UK) »
I did DNA test with Ancestry and have had an account with them for years although I currently don't have a subscription. To see my DNA matches I just click on DNA tab top of page once I'm logged in then select from the following options- your results summary, origins, matches, traits, compare, surveys, activate a test, buy another test, know your pet DNA.
Away sorting out DNA matches... I may be gone for some time many years!
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