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« on: Friday 03 May 24 08:16 BST (UK) »
Since the op, my wife has had a considerable amount of communication with the staff of My Heritage.
I overheard some of the conversations. What struck me was the certitude in the manner of the person at the other end of the line as she reeled of several transactions in which my wife was alleged to have made over the past years.
My wife checked through her bank statements and only one, the last one, corresponded with having been debited from her account. After further conversations during which the MH rep was sticking to her lines, and my wife somehow remained civil the case was referred’ to Accounts Dept.
The latest e-mail
Original purchase date: removed
Invoice number: removed
Amount: £120
IMPORTANT NOTE: The refund has been issued and may take up to 7 business days to appear in your account.
Your credit note is attached.
Best regards,
The MyHeritage team
I will believe it, if and when it happens