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« on: Monday 21 November 05 09:40 GMT (UK) »
I've found GR to be generally good, and have made some excellent contacts. However ... recently two mysterious people, of whom I have never heard, have become attached as spouses to two people on my tree. I cannot remove them because an error message comes up stating "You do not have access to this tree".
One of those people had a unique name on GR, so I was able to contact the real owner of the tree, who is also unable to remove the person. I've given that person access to my tree, and she finds that she can get into her own tree from the 'ghost person' on my tree.
Whilst this technical problem is annoying, because my tree is now corrupted, I am much more troubled by the fact that it is extraordinarliy difficult to get a response from GR help. On messaging for the third time, I've been told that my problem has been passed to the technical team, who have a turnround time of five days - totally unacceptable.
Has anyone else had similar issues?
Sarah