i asked gro to perform a search for me which cost 11.50 with certificate. I asked them to search for my great grandfather born in frankton in leicestershire in 1885. They have now sent me a certificate for a john william cooper born in hampton lucy warwickshire in 1886. I don't know if they miss heard me or what went wrong but i am positive this is not the cert i wanted is there anyway i can have any of the money refunded if so how and will they do another search for me?