Wow Silvery, I knew Karoo was unpopular but I didn't realise how unpopular. Most of the comments on that link are very damning. In a way, it makes me feel a bit better that others also consider Karoo's Customer Service to be abysmal. They are rude and it's probably because they know there's nothing we can do about it. They make no allowances for anyone - like myself - who is not 'up' on all the jargon and merely treat you as if you're getting in the way of their next cup of tea.
There was an 'item' about karoo's monopoly in the area on our local area TV prog 'Look North' a few months back and I thought that we might get somewhere at last but all that happened is they had a smug 'spokeswoman' telling us that they didn't have a monopoly (which, incidentally, I also thought was either against the law or contrary to human rights or something) because they weren't stopping other companies coming into the area. Apparently these other companies just choose not to - nothing to do with the fact that the telephone system is run by a subsidiary of Karoo and they obviously make it uneconomical for another company to set up.
I often wondered if it happened to have anything to do with the fact that a certain MP for Hull was also the Deputy PM. Who knows? The local Council only recently sold their shares in the company which started out life as a department of the Council and then went public.
It makes my blood boil and it's time something was done about it.
When I was on dial up I was with Tiscali and I never had any trouble with them. It really gets me hopping mad when I see Tiscali ads for broadband for £6 something a month when I'm paying 3 times that for a rubbish service.
Rant over - back to the problem at hand.
I'm conducting experiments at the moment. Last time I was connected, I managed just over an hour - and disconnected voluntarily as it was time for tea!!
Downside - Thanks once again. I went back in and did what you said, and - fingers crossed - it might be working. Either that or the damn thing's toying with me!
I'll let you know if the good news continues....
Jill
