Ancestry Email ...20% off for lapsed members

[w105uk aka Margi :-)]

 
haven't renewed mine this year......

but no e.mail offering me 20% off

[Evie]

Hi Margi

Worth giving them a ring on their free phone number and asking for 20% off, say you missed or deleted their e mail.  Not completely true I know but hey If I was them I'd rather have a 20% reduced fee than no fee at all.

Evie

[trish251]

I don't know if it still happens, but it used to be if you were signing up on line for the first time - get right to the last page & then use the back button - they used to instantly offer 20% off 

Trish

[ambers]

I have again received a  20% off offer  from Ancestry because i didn't re-new my membership with them.

They debited my account in May , really annoying when I could have got a better deal by not doing do.

Ambers

[GeoffE]

Trouble is they have now got my new bank details to automatically re-new every year.

My (and presumably your) Terms and Conditions say-

Except in the case of monthly subscriptions, you will be notified by e-mail 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal.

If they don't remind you that your subscription is about to end, they have no right to just take another year.

[Evie]

Hi Ambers

Geoff has a point there.

I totally agree I would be annoyed too so much so I would ring them and tell them you are very unhappy and could they do anything about it! Don't sit back even if it only makes you feel better by letting them know what you think. Use their free phone number. It makes me cross that they do this to honourable members.

Evie

[wildtech]

I had a monthly subscription.  Initially intended to just take the month and stop - ended up taking I think it was 4 months  .  Had to cancel as money was tight. Not had an email offering me 20% off.  Was this just for longer subscriptions?

[ambers]

They did inform me of the re-newal as per usual, and as you quite rightly state, it does give me the chance to opt out.

But I mind having my nose rubbed in it by the reminders that I could have paid 20% less if I hadn't done so.....when  I re-newed my sub in May

Ambers

[ambers]

Once again Evie you are full of brilliant ideas

I telephoned them and I have been given a discount ...can't quite work out how much yet as it's done in a complicated way.

I have to give them credit for the way they deal with things,  no argument, and straight to an apology for sending Emails to customers that have already paid up.

Ambers