Hi Johngirl
I might be able to help you a bit.
When you say you can see your emails on the Bigpond website, do you mean new emails or can you also see emails that you have previously accessed on your old computer?
Leaving aside the transfer of old emails to your new computer at this stage you need to get your the email working on your new computer.
First of all you need to see what default email program your computer is trying to use.
Select
Control Panel and then select
Internet Options. and then select the
Programs Tab along the top.
This tells you what program is used for internet services. Make sure that Email and Newsgroups both say Outlook Express, if not use the drop down menu on each line to change. In my case
Contact List says Address Book but I don't use the others.
That should mean that your computer now knows to use Outlook Express so we now need to make sure that it knows who to contact (Bigpond) and how.
Open your email account so that you have the headings across the top such as File Edit etc (don't worry about error messages) and the select
Tools and then
Accounts and then the
Mail tabThe box may or not be empty, if its empty select
ADD and select Mail,
In the next screen type in your name and select Next.
In the next screen enter your email address (eg
xyz@bigpond.com)
The next screen is where you enter the information from Bigpond.
At the top there will be a little box that may say POP or POP3
The next box down relates to incoming mail and you enter what Bigpond tell you such as
mail.bigpond.comThe next box down relates to outgoing mail and could be
mail.bigpond.com
Its important that you confirm these entries. If you can find the equivalent of Accounts on Microsoft Outlook on your old computer they should be there.
The next screen is your Bigpond account name and password. Once you have finished you will be back at Internet Accounts, just make sure you set what you have just added as default.
Now you should be able to access your emails.
I can't help you with transferring your old emails as I'm not familiar with Microsoft Outlook
Andy