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Author Topic: Ancestry - "You have more than 2 accounts" - completed  (Read 2771 times)

Offline Nick29

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Ancestry - "You have more than 2 accounts" - completed
« on: Sunday 08 November 09 12:41 GMT (UK) »
Just been looking at my account on Ancestry, and according to them I'm a "Registered Guest" and I have a World Membership under a different user name ?  I'm using the same one that I got when I joined in 2007, but there's no way of finding out what the other account name is.   It's a bit worrying, because several weeks ago a couple of new trees appeared on my Ancestry page, which I didn't put there, so I just deleted them.


Anybody know how I discover my "other" user names  ?  :)

RIP 1949-10th January 2013

Best Wishes,  Nick.

Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline eddunc

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Re: Ancestry - "You have more than 2 accounts"
« Reply #1 on: Sunday 08 November 09 14:07 GMT (UK) »
Try lookin for people with an interest in one of your ancestors
StHelens,Manchester,Devon,Plymouth,Hereford,Powick,Ocle Pychard,Alcock,Anthony,Ashall,Bailey,Bell,Bennett,Bridge,Brown,Buxton,Caen,<br />Caffaskey,Cheetham,Clare,Clinton,Coan,Coen,Cole,Cooke,Darlington,Diegan,Doran,Drury,Duckworth,Dudley,<br />Duncan,Eden,Edwards,Farrell,Fletcher,Flood,Ford,Foster,Gill,Goodman,Granigan,Green,Gregory,Hart,Howells,Hunt,<br />James,Jolley,Lawther,Leyland,Lilley,Lynch,Manning,McCarrick,McCully,McDermott,Mclory,McNeillie,McRobb,<br />Middlehurst,Moore,Parker,Peachy,P

Offline Alan b

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Re: Ancestry - "You have more than 2 accounts"
« Reply #2 on: Sunday 08 November 09 20:47 GMT (UK) »
You could always give Ancestry a ring, it is a free phone number i think.
Bloomfield, Knights, Whitmore, Warner (Suffolk)
Hamlin (London, Yorkshire, Scotland, Suffolk)
Mattocks, Newick, Nutter, (Kent)
Mattocks (Staffs)

Offline PaulineJ

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Re: Ancestry - "You have more than 2 accounts"
« Reply #3 on: Sunday 08 November 09 21:32 GMT (UK) »
Ask them to send a reminder password to your email. ?
It will include all Ancestry usernames registered to that email account on .co.uk / .com

Pauline
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Offline Nick29

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Re: Ancestry - "You have more than 2 accounts"
« Reply #4 on: Sunday 08 November 09 22:49 GMT (UK) »
Quote from: Alan b on Sunday 08 November 09 20:47 GMT (UK)
You could always give Ancestry a ring, it is a free phone number i think.

Thanks Alan, I'll be doing that tomorrow - they don't work Sundays  :)
RIP 1949-10th January 2013

Best Wishes,  Nick.

Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline Nick29

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Re: Ancestry - "You have more than 2 accounts"
« Reply #5 on: Sunday 08 November 09 22:50 GMT (UK) »
Quote from: PaulineJ on Sunday 08 November 09 21:32 GMT (UK)
Ask them to send a reminder password to your email. ?
It will include all Ancestry usernames registered to that email account on .co.uk / .com

Pauline

I tried that Pauline - it didn't mention any other user names.  I've only had one since I started with Ancestry 2 years ago.

RIP 1949-10th January 2013

Best Wishes,  Nick.

Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline Nick29

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Re: Ancestry - "You have more than 2 accounts"
« Reply #6 on: Monday 09 November 09 13:20 GMT (UK) »
OK, all sorted now, although it even had the agent at Ancestry baffled for a while !   What happened was that it transpired that I did take out a trial subscription about 6 years ago, when I first tried researching my tree, but I didn't turn this into a full subscription at the time because I wasn't getting very far (I hadn't discovered Rootschat then !).

Then in 2007 I took out a full World Deluxe subscription, and topped this up with an extra 6 months that I got when I purchased a copy of Family Tree Maker Platinum Edition.  Because of this top-up, my subscription didn't automatically renew.

Anyway, I've renewed it now, and because I'm a volunteer keyer for the World Archives Project on Ancestry, I got a 15% discount on the World Deluxe subscription  :)

RIP 1949-10th January 2013

Best Wishes,  Nick.

Census information Crown Copyright, from www.nationalarchives.gov.uk
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