Help with Ancestry WWI docs pls...being a bit thick!

[RosieJ]

Evening!

I am getting rather frustrated with Ancestry this evening    I have found the WWI records of my great grandfather which is fantastic but I can't print them or find them if I try to save them - argghhh! Am I missing something?

Would greatly appreciate any suggestions!

Thanks
Rosie

[Iria]

Hi Rosie

When You Download them thay might have gone into a Folder Called My Documents

Press Start on the Task Bar
Go To a Folder Called My Documents ..Click on the Folder and it Should have a Folder there Called Downloads Open this Folder and Your Ancestry Images Should be there

Hope this Helps

Regards

Iria

[RosieJ]

Thanks Iria 

I'm on Vista and have found the downloads folder but its empty.

When I've saved them I have chosen the file location but then when I go into the folder I've put them in there's nothing there  They only seem to show up when I go to save amother image in the same place but of course I can't then open it as I am saving something.

[Iria]

Hi Rosie

Am Still On Windows XP so not to sure How Things Work on Vista 

I have Ancestry ..Would You Like Me to Download the Service Details and E.mail them to You ?

Regards

Iria

[RosieJ]

Ooh that would be brilliant thank you! 

Will pm you with my details.....

[andycand]

Hi

On Windows Vista try the following

Go to Control Panel and select Internet Options, then select Security. Scroll down the page and untick Enable Protected Mode and then Apply. Once you have done this re-open your browser and you should be able to download ok.

Once I have finished downloading I then replace the tick although it has been suggested there is no need to.

Andy

[RosieJ]

Andy you are a star!!  It worked, thank you.

I have been getting SO frustrated with it as I've been desperate to print it all off to share with my mum.

Iria, thank you again for your kind offer but it's now sorted - yay!

[Iria]

Hi Rosie

Glad You Got it Sorted 

Regards

Iria