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Author Topic: British Vital Records Index 4.0 trouble opening cd's  (Read 2677 times)

Offline suzie.q

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British Vital Records Index 4.0 trouble opening cd's
« on: Saturday 18 June 11 21:59 BST (UK) »
I have loaded the viewer 4.0. Then disk 1. I type in the names etc and it asks me to insert disk 4. It wont open it. I click on the click here when cd inserted and nothing happens. I have tried waiting 10mins and trying again. Still nothing. Could someone give me some advise.
Many thanks Sue

Offline RJ_Paton

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #1 on: Monday 20 June 11 14:43 BST (UK) »
Which version of windows is your machine running ?

Offline brianz

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #2 on: Monday 20 June 11 16:23 BST (UK) »
If you are running the 64bit Windows 7 it is not yet supported and will not work Sorry.
Hannam in London, Nottinghamshire and Sheffield
Collins in Staffordshire
Brackenbury, Gurnell and Willson in Lincolnshire and now Nottinghamshire
Marples in Derbyshire and Yorkshire
Heginbotham in Derbyshire

Offline suzie.q

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #3 on: Monday 20 June 11 20:00 BST (UK) »
Because my new computer is in the shop being fixed I am trying to run this on XP Windows 2003. Cds still dont seem to want to open.

Offline Guy Etchells

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #4 on: Monday 20 June 11 20:08 BST (UK) »
Sounds as if the update to viewer 4.02 has not automatically run, open Disk 1 open the UPDATE folder and run - update.exe
That should fix the problem.
Cheers
Guy
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http://burial-inscriptions.co.uk Tombstones & Monumental Inscriptions.

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Offline suzie.q

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #5 on: Monday 20 June 11 20:39 BST (UK) »
Thank s for that. Problem now is I cant even open disk one to update anything. It just keeps telling me to insert disk. click here. When I do it wont read it.

Offline RJ_Paton

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #6 on: Monday 20 June 11 22:16 BST (UK) »
If there is not a  problem with the drive reading any other CD's it is possible that the discs have been damaged or become unreadable.

Try giving the discs a good polish with a quality soft cloth

Offline Guy Etchells

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #7 on: Tuesday 21 June 11 07:26 BST (UK) »
Quote from: suzie.q on Monday 20 June 11 20:39 BST (UK)
Thank s for that. Problem now is I cant even open disk one to update anything. It just keeps telling me to insert disk. click here. When I do it wont read it.

Are you trying to open Disk One before running the viewer software or after running the viewer software?

Occasionally the update will not run from the viewer software and has to be installed outside the software.

Try accessing the disk from the "My Computer" icon.
Right click - open  on the CD icon it is named British BC 1
Right click - open on UPDATE
Double click update.exe file to run it and update the viewer software.

Cheers
Guy
http://anguline.co.uk/Framland/index.htm   The site that gives you facts not promises!
http://burial-inscriptions.co.uk Tombstones & Monumental Inscriptions.

As we have gained from the past, we owe the future a debt, which we pay by sharing today.

Offline stonechat

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Re: British Vital Records Index 4.0 trouble opening cd's
« Reply #8 on: Tuesday 21 June 11 08:00 BST (UK) »
These are all now in the new familysearch site aren't they?
Douglas, Varnden, Joy(i)ce Surrey, Clarke Northants/Hunts, Pullen Worcs/Herefords, Holmes Birmingham/USA/Canada/Australia, Jackson Cheshire/Yorkshire, Lomas Cheshire, Lee Yorkshire, Cocks Lancashire, Leah Cheshire, Cook Yorkshire, Catlow Lancashire
See my website http://www.cotswan.com
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