Understanding Ancest*y

[jess5athome]

Hi, I hope you have all had a great Xmas,
I have always paid my subscription to Ancestry via a monthly standing order and today have signed into my account and it is now showing me as a registered guest  , has anyone else had this bother or does anyone know if you have to renew a direct debit agreement at the end of each year with them?
Best regards as always,
jess5athome 

[clayton bradley]

I had a problem over Christmas and thought I'd have to ring them, as I was getting a different home page and it kept saying pay subscription. I tried swapping to the new search, then swapping back to the old and it went back to normal, much to my relief. claytonbradley

[mosiefish]

Have you checked that the card you put the standing order on hasn`t recently expired?  Having said that I have had one or two really odd experiences today with Ancestry, so perhaps just a glich in the workings. 

Try going into your account settings to see if you can fix whatever it is causing the problem.

Mo

[trish58]

You could try logging out then logging back in, this works for me when I have issues with their site.

Good luck
Trish