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Author Topic: adobe flash player  (Read 1286 times)

Offline Bilcor1

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adobe flash player
« on: Saturday 12 January 13 18:20 GMT (UK) »
Cant open a document on Ancestry its says need Adobe flash player have downloaded it but still black screen

Offline Gadget

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Re: adobe flash player
« Reply #1 on: Saturday 12 January 13 18:43 GMT (UK) »
Hi

it might be that you need to restart your computer to get it working  :-\

brevitas
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Offline Bilcor1

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Re: adobe flash player
« Reply #2 on: Saturday 12 January 13 19:54 GMT (UK) »
Hi Brevitas
Tried that still not working

Offline Hampshire Lass

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Re: adobe flash player
« Reply #3 on: Saturday 12 January 13 20:02 GMT (UK) »
Same thing has just happened to me on the Passenger List Records. Was that what you were viewing Bilcor1?

I then looked at another Passenger Record, which was not actually relevant to my research and the record was visible. Perhaps we don't have an Adobe problem but Ancestry have some problem.
Best wishes HL


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Offline Bilcor1

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Re: adobe flash player
« Reply #4 on: Saturday 12 January 13 20:20 GMT (UK) »
Hi I was looking at masters & mates certificates and tried another one but still no use

Offline Gadget

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Re: adobe flash player
« Reply #5 on: Saturday 12 January 13 20:20 GMT (UK) »
Could you both put up details of the records that you were searching so that we can have a look/see  :)
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Offline Bilcor1

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Re: adobe flash player
« Reply #6 on: Saturday 12 January 13 23:06 GMT (UK) »
Ok have attached cert from ancestry but still cant access original
Billy


Moderator Comment: Attachment removed for copyright reasons.

Offline Gadget

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Re: adobe flash player
« Reply #7 on: Sunday 13 January 13 09:20 GMT (UK) »
Hi Billy  :)

The image came up for me straight away. I'm wondering, if, you can change your viewer settings to 'Standard Image' it might work.  It's in the Options drop down when you get the image page up.


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Offline km1971

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Re: adobe flash player
« Reply #8 on: Wednesday 16 January 13 10:38 GMT (UK) »
Hi Billy

You should open http://helpx.adobe.com/flash-player.html

It will tell you if you have errors or an incorrect version given your operating system. And there are help lnks in blue near the bottom, and to the right.

Ken
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