Family history software problem with Windows 8 - resolved

[Countryquine]

I have recently bought a new laptop with Windows 8.   I can't remember if the family history software I was using has worked since I got it but it is certainly not working now, even after an uninstall and reload (My*erit*ge).   My information is backed up but I cannot get the tree builder software to open so I can add further information.   Does anyone know if there is a conflict between Windows 8 and this software?

Update - after trying the usual IT analyst suggestion of switching off and on - it's working!

[RJ_Paton]

Some versions of Myheritage are reported to be incompatible with Windows 8 - have a read at this on the microsoft forums which provides a possible solution
Microsoft Help Forums
about halfway down the answer there is a link to check if your version is compatible with Windows 8 (it actually is a link to the Windows upgrade assistant so may not be applicable in your case)

[Countryquine]

Thanks for taking the trouble to reply.  Hopefully it has settled down now but will refer to your reply if I have similar problems again.