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Author Topic: FTM Tree Sync ceasing from 29 March?  (Read 19439 times)

Offline Robert Fletcher

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #36 on: Saturday 01 April 17 20:49 BST (UK) »
Well I'm a little more unforgiving that you guys. There should have been an internal final date and then and only then go public. I have some marriages I need to go through and I will do that I guess at worse they will  not sync.
I'm in the UK so bed in a couple of hours and hopefully when I wake up there will be my update email. Can only hope.
Robert...
BELL - Nottingham
FISHER – Hinckley Leics
FLETCHER – Louth (District), Lincolnshire
HALLETT - Grimsby Lincs
MINKLEY - Notts & Leics

Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #37 on: Sunday 02 April 17 12:38 BST (UK) »
Well I was gonna buy roots magic if their latest edition came out first! I decided i'd stay with what I knew and it would be out shortly.Did n't the original message say they hoped to be releasing from the 31st and not on the 31st!

Offline Robert Fletcher

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #38 on: Sunday 02 April 17 12:59 BST (UK) »
Quote from: weste on Sunday 02 April 17 12:38 BST (UK)
Well I was gonna buy roots magic if their latest edition came out first! I decided i'd stay with what I knew and it would be out shortly.Did n't the original message say they hoped to be releasing from the 31st and not on the 31st!
If you click on the link in my earlier post this will point to the Support FAQ and there is another posting 4PM Sat Utah time. It seems the problem is with the new FamilySync this was picked up by the beta testers. Where I feel the company has fallen down is not notifying customers by email as promised.
I like FTM for it’s very friendly interface but always seemed to have programming issues. I did buy RootsMagic but could not get on with it like FTM. A big pro for RM for me is that it ran perfectly under Crossover Linux. The only program I run on Windows is FTM hoping for 2017.
BELL - Nottingham
FISHER – Hinckley Leics
FLETCHER – Louth (District), Lincolnshire
HALLETT - Grimsby Lincs
MINKLEY - Notts & Leics

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #39 on: Sunday 02 April 17 13:14 BST (UK) »
Still nothing! I'm prepared to wait until it is working properly, but as Robert said, it would be nice to be kept informed by FindMyPast. They were quick enough to take my money - they shouldn't have done that until they released the edition.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #40 on: Sunday 02 April 17 15:03 BST (UK) »
I think if people are n't kept properly informed then people will start asking for a refund. Wonder whether they've jumped to soon with this edition. I know there's bound to be teething problems but we know other editions have had problems and people may be less tolerant this time.

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #41 on: Sunday 02 April 17 15:54 BST (UK) »
Latest on FB is that they will be rerunning tests tomorrow with release on Tuesday.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #42 on: Sunday 02 April 17 16:34 BST (UK) »
Yes and I've just had an email from them about that. The idea of being able to colour the lines sounds good.

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #43 on: Sunday 02 April 17 17:53 BST (UK) »
Yes, just had that email.
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Offline Robert Fletcher

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #44 on: Sunday 02 April 17 19:29 BST (UK) »
Quote from: groom on Sunday 02 April 17 17:53 BST (UK)
Yes, just had that email.
No email sent to me as yet.
BELL - Nottingham
FISHER – Hinckley Leics
FLETCHER – Louth (District), Lincolnshire
HALLETT - Grimsby Lincs
MINKLEY - Notts & Leics
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