Author Topic: Mac Desktop/Brother Scanner Problems.  (Read 666 times)

Offline a j bayram

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Mac Desktop/Brother Scanner Problems.
« on: Saturday 13 October 18 16:01 BST (UK) »
I am having problems reconnecting my scanner to my computer after maintenance.

It's a Brother DSmobile 820w scanner and Mac running MacOS Mojave 10-14 (I upgraded hoping that would help but, no).

It appears to download from the Brother website and install but, upon opening for use says "incomplete or missing".

Suggestions appreciated.

Regards, Andy.
BAYRAM, Lincolnshire and Yorkshire (and anywhere else...).
SUCKLING,  Suffolk (and anywhere else...)

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Offline hallmark

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #1 on: Saturday 13 October 18 16:03 BST (UK) »

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Offline a j bayram

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #2 on: Sunday 14 October 18 11:06 BST (UK) »
Thanks for the info but, still no further forward. 

Will investigate further in case I've missed something.

Regards, Andy.
BAYRAM, Lincolnshire and Yorkshire (and anywhere else...).
SUCKLING,  Suffolk (and anywhere else...)

Offline hallmark

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #3 on: Sunday 14 October 18 11:09 BST (UK) »
If it were me....  I'd remove Scanner from list, then add it!

Offline Calverley Lad

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #4 on: Sunday 14 October 18 19:17 BST (UK) »
I'm with hallmark on that!
Uninstall the printer/scanner then after a reboot install as a new installation.
 Brian
Yewdall/Yewdell/Youdall -Yorkshire

Offline a j bayram

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #5 on: Monday 15 October 18 07:16 BST (UK) »
Thanks, I shall perservere.

Regards, Andy.
BAYRAM, Lincolnshire and Yorkshire (and anywhere else...).
SUCKLING,  Suffolk (and anywhere else...)

Offline purlin

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #6 on: Monday 15 October 18 18:28 BST (UK) »
I wonder do you have the correct driver.  It could be the present driver you have is not compatible with updated Os v10.1.4.  You would have to match the driver to your particular model  It should be a a TWAIN driver.

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Offline a j bayram

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #7 on: Friday 19 October 18 10:07 BST (UK) »
Have finally been informed by Brother that the driver for this will not be available until late October.  Thank you for your trouble.

Regards, Andrew.
BAYRAM, Lincolnshire and Yorkshire (and anywhere else...).
SUCKLING,  Suffolk (and anywhere else...)

Offline purlin

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Re: Mac Desktop/Brother Scanner Problems.
« Reply #8 on: Friday 19 October 18 15:13 BST (UK) »
Not too long to wait, fingers crossed it will do the trick.

Crosbie, Crosby, Black, Woods, Johnstone, Kelly, Howatt, McMillan, Wauchope Scott, Smith, Gibbons, Roberts, Hildred, Jones, Hughes. Curran, Palmer. Hughes, Jones, Wilcox, wilbraham, owen
Liverpool, Dumfriesshire, Kirkudbrightshire, Cheshire, Flintshire, llanrwst, trefriw, Lincolnshire, America, Canada, New Zealand.