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Author Topic: Cannot browse Ancestry using safari on my Mac  (Read 1743 times)

Offline diplodicus

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Cannot browse Ancestry using safari on my Mac
« on: Thursday 03 January 19 14:43 GMT (UK) »
Just had a prompt support response to my query about Safari not working with Ancestry on my iMac. Their reply is:

"It appears that a change was made to Safari that is causing issues for some Ancestry users. Ancestry is aware of this issue and is trying to address it."

Everything works OK with Firefox!
Thomas, Davies, Jones, Walters, Daniel in Carmarthenshire and Ceredigion. That should narrow it down a bit!
Vincent: Fressingfield, Suffolk, Stockton & Sunderland.
Murtha/Murtaugh: Dundalk & Sunderland
Ingram: Cairnie by Huntly, Scotland then Abergavenny, Monmouthshire.
Bardouleau: London - in memory of my stepmother Annie Rose née Bardouleau who put up with a lot from me.
gedmatch.com A006809
Kit uploaded to familytreedna.com B171041
Y-DNA R-M269 & mtDNA U5b1f

Offline Gadget

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Re: Cannot browse Ancestry using safari on my Mac
« Reply #1 on: Thursday 03 January 19 16:38 GMT (UK) »
I hardly ever use Safari on my Mac. I don't like it.

I stick to Firefox on both my Mac and my PCs.


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Offline Ray T

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Re: Cannot browse Ancestry using safari on my Mac
« Reply #2 on: Thursday 03 January 19 17:54 GMT (UK) »
That’s different! It used to be that FindMyPast wouldn’t work on an earlier version of Safari but they eventually sorted that.

Offline GRAINGE

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Re: Cannot browse Ancestry using safari on my Mac
« Reply #3 on: Monday 28 January 19 17:10 GMT (UK) »
This seems to have been / remains an ongoing more recent problem accessing Ancestry, using Safari -  web designers are meant to check out compatibility with different browsers whereas  I was informed that I needed additional browsers - not a very helpful remark as I was also experiencing  the same problems with Firefox. Meanwhile my sub has run out and I am reluctant to renew it without more positive  and helpful feedback guaranteeing access to all of Ancestry's available services !

Offline jksdelver

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Re: Cannot browse Ancestry using safari on my Mac
« Reply #4 on: Monday 28 January 19 17:19 GMT (UK) »
I have the same problem many time. I have to clear the cache then it works ok. Must admit it’s mostly when I have been doing quite a lot of searches. I must get a life!!! Lol

Offline Ray T

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Re: Cannot browse Ancestry using safari on my Mac
« Reply #5 on: Monday 28 January 19 17:21 GMT (UK) »
“Try a different browser” is the usual solution (next to turning it off and on again) for anything that doesn’t work on a computer.

All I can say is that Safari continues to work fine, almost daily, with t’interweb that we get in this neck of the woods. Trouble is that computers, software, websites and t’interweb have far too many variables to be able to diagnose a problem from afar.
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