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Author Topic: looking at records on Suffolk Archives Website  (Read 874 times)

Online mckha489

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looking at records on Suffolk Archives Website
« on: Tuesday 25 May 21 12:08 BST (UK) »
I have registered on the Suffolk Archives website. and I can search, but when I try and look at a document eg https://www.suffolkarchives.co.uk/collections/getrecord/GB174_IC_500_1_116_27. no matter where I try and log in,  (so far I have found three places to do it) , it seems to accept my username and password OK, but nothing happens.

What is the trick?

Online LizzieL

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Re: looking at records on Suffolk Archives Website
« Reply #1 on: Tuesday 25 May 21 12:40 BST (UK) »
If I log in and click the link in your email, I get to a screen which invites me to purchase a copy.
Berks / Oxon: Eltham, Annetts, Wiltshire (surname not county), Hawkins, Pembroke, Partridge
Dorset / Hants: Derham, Stride, Purkiss, Sibley
Yorkshire: Pottage, Carr, Blackburn, Depledge
Sussex: Goodyer, Christopher, Trevatt
Lanark: Scott (soldier went to Jersey CI)
Jersey: Fowler, Huelin, Scott

Online mckha489

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Re: looking at records on Suffolk Archives Website
« Reply #2 on: Tuesday 25 May 21 12:51 BST (UK) »
There must be something wrong with my log in credentials then. A job for the morning.

Thank you

Offline DianneReuby

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Re: looking at records on Suffolk Archives Website
« Reply #3 on: Wednesday 02 June 21 12:35 BST (UK) »
Same problem here, three tries using the link at the top of the page, once somewhere else, and finally one at the bottom left hand side of a page. None seemed to do anything, but when I clicked on the main logo at top left it showed I was logged in.
Easter - Cambridgeshire, Suffolk and London
Coates - Staffordshire
Reuby - Cork and London
Golesworthy - Devon and London
Website - https://easterfamilygenealogy.wordpress.com/

Online LizzieL

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Re: looking at records on Suffolk Archives Website
« Reply #4 on: Wednesday 02 June 21 13:02 BST (UK) »
Perhaps it's a browser problem. I've had similar problems with buttons missing and links not functioning with some websites when using Internet explorer, but those same websites work fine with Google Chrome.
Berks / Oxon: Eltham, Annetts, Wiltshire (surname not county), Hawkins, Pembroke, Partridge
Dorset / Hants: Derham, Stride, Purkiss, Sibley
Yorkshire: Pottage, Carr, Blackburn, Depledge
Sussex: Goodyer, Christopher, Trevatt
Lanark: Scott (soldier went to Jersey CI)
Jersey: Fowler, Huelin, Scott

Online mckha489

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Re: looking at records on Suffolk Archives Website
« Reply #5 on: Tuesday 08 June 21 00:01 BST (UK) »
Update.

After a whole lot of faffing around, removing cookies, downloading Edge at Suffolk Archives suggestion.

It turns out that Suffolk Archives have their site geo-blocked. Perhaps entirely by accident.
I got in using a VPN. And it is fine with my normal browser so thank goodness can get rid of Edge! 

But my daughter tried as if from Canada - same issue as I have from NZ. Seems Australia works OK. (Typical)  ;D ;D
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