Problem with find My Past

[locksmith]

Still not working for me 

When I go into "My Subscription" is says my sub is "Active" and expires 10 Jan 2022, as it should be.  If I then click "Manage My Subscription" from that page it say "No subscription". 

I followed Jebber's instructions to find auto renew and it took me back to the "My subscriptions" page with no auto renew options.

When you went into My Account did you click on the first option Personal Details, or My Subscription? It’s the first one you want. Otherwise I can only suggest you contact Findmypast.

I think the answer is as I stated in my previous post. For those of us with the problem FindMyPast think we have no subscription, therefore there will be no auto-renew option presented.

Simon

[Jool]

I can now access records again 

Thanks Jebber, I've found the auto renew button now.

[locksmith]

I can now access records again 

Thanks Jebber, I've found the auto renew button now.

As are mine, with auto-renew re-established.

Simon

[Jool]

Great, it looks like they're getting it sorted now.  Hope everyone else is up and running too.

[Jebber]

Good.

Now I just need to find out why I am not getting notifications here on Rootschat, they are turned  on but I’m just not receiving any.

[antonymark]

Looking like they've sorted it.

E-mail in the night inviting me to "keep discovering with auto-renew". I had not knowingly turned off auto-renew and did wonder if it was connected to being upgraded from the old British sub earlier this year.

Managed to use FindMyPast today but my laptop kept unhooking itself from the internet. Gave up and went to cook a curry and laptop went into updating mode.

Returned this evening and an e-mail from FindMyPast:

"Dear Xxxxx,
Over the last 24 hours, we incorrectly sent you an email stating auto-renew had been switched off in your account. Please ignore this - it was sent in error.
As part of the continuing work to enhance our service, we made some internal updates that temporarily impacted access for some of our subscribers. This has since been resolved. We sincerely apologise for any inconvenience caused and would like to thank you for your patience if you were affected.
Take care, The Findmypast team."

All is well. Even the laptop is staying hitched to the internet. 

Tony.



 

[familydar]

Has anybody auto-renewed FindMyPast in the last few days?  Are they still giving a 15% loyalty discount?  Despite being logged in the prices I'm being shown aren't discounted.  My sub expires next week.

The landing page of "My Subscription" shows my most recent PREVIOUS sub expired 11th Nov 2020, clicking on the "manage my subscription" link shows I currently have an auto-renewing sub till 24th Nov.  I can't recall whether they have always separated out current and previous subs.  I can still search and view records so I suppose I should be thankful for that.

They apparently sent me an invoice for £5.91 on 10th November, I didn't receive anything and have no idea what it was about but my card hasn't been charged.  I imagine it was probably generated by the work they're doing behind the scenes that is causing us all so much grief, and the date - 10th Nov - will be when they put in the fix that resolved the earlier set of problems and seems to have introduced some new ones.

They are not taking phone calls, email only.  I've had an auto-reply which doesn't answer my question.  I have no idea whether they will respond in any sort of helpful manner before they try to charge me some unspecified amount, but if they do I'll post here.

Jane :-)

[cuffie81]

My 12-month Pro subscription was auto-renewed on 13 Nov, at £135.99 (ie 15% off of the standard price of £159.99).

Note that I was auto upgraded last year from the old 12-month World sub to the new 12-month Pro sub, so this latest renewal was a simple renewal of the Pro sub.

[cuffie81]

Oddly, if I view my current subscription details, the invoice shows the total amount as £158.11. Checking my credit card though, I was only charged the £139.99.

I'm really not sure why the invoice shows £158.11.

Under the list of "Expired Subscriptions", which actually includes both expired and active (indicated by the "status"), it shows the cost of my latest renewal as £139.99.