Ancestry DNA matches not loading...

[Razzle Dazzle]

I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken

Kathryn

Hi Kathryn

Bingo! That worked! Thank you so much 

[farmeroman]

I found that turning off the Ad Blocker worked.

A couple of threads on this problem so you're not alone.

It's strange:
Firefox with UBlock Origin = blank page
Chrome with Adblock =  normal (and no ads, either visble or blocked)

So I'll use Chrome + Adblock for Ancestry until/if they fix it. I don't switch off ads or tracking on any site, especially one I pay for. And as for switching off AV? Forget it.

Edit: Just installed uBlock Origin (my preferred ad blocker) on Chrome and that works fine too.

[melba_schmelba]

I found that turning off the Ad Blocker worked.

A couple of threads on this problem so you're not alone.

It's strange:
Firefox with UBlock Origin = blank page
Chrome with Adblock =  normal (and no ads, either visble or blocked)

So I'll use Chrome + Adblock for Ancestry until/if they fix it. I don't switch off ads or tracking on any site, especially one I pay for. And as for switching off AV? Forget it.

Edit: Just installed uBlock Origin (my preferred ad blocker) on Chrome and that works fine too.

Thanks for the info farmeroman .

[klewis]

I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken

Kathryn

Hi Kathryn

Bingo! That worked! Thank you so much 

Good to hear it worked for you

[Gadget]

Well, it seems that there are more than one way of  getting the listing back.  Melba, if I recall, used the Ad blocker method. I found that Ad blocker was only on on the matches page. I turned it off on that page and the matches appeared. Since then I've  only had  ads on that page when they are trying to sell me another DNA kit!

 I have had  the 'do not track' turned on for as long as I can remember. but it still gave me a blank page.

I could get the listing up on Chrome but I prefer Firefox.


Gadget

[farmeroman]

Well, it seems that there are more than one way of  getting the listing back.  Melba, if I recall, used the Ad blocker method. I found that Ad blocker was only on on the matches page. I turned it off on that page and the matches appeared. Since then I've  only had  ads on that page when they are trying to sell me another DNA kit!

 I have had  the 'do not track' turned on for as long as I can remember. but it still gave me a blank page.

I could get the listing up on Chrome but I prefer Firefox.


Gadget

Good point about only needing to use Chrome for the DNA matches page.

[klewis]

If anyone is interested in the specific details of the Firefox/AncestryDNA/ETP problem, see Bugzilla:
https://bugzilla.mozilla.org/show_bug.cgi?id=1818328

[Razzle Dazzle]

I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken

Kathryn

Hi Kathryn

Bingo! It worked. Thank you!