i been with ancestry since 2006 i forgot to give them my new card details before my membership ran out they denied me access to research now its run out fiorst they block me from seeing maternal and paternal matches then they block me from seeing ancestors through lines now theve added i can only see a maximum of 3 matches on dna match i would like to rejoin but its hard to take when ive paid for dna and im not allowed to access the information i know im cutting my nose to spite my face i dont like being treated like this after being with them for 18 years i know im not on my own on this its just not right
Hi raa,
I feel very much the same way.
I've been a member with them since 2004 , almost 20 years, I've had an ongoing annual sub for years on end .
My sub runs out in April and I won't be re newing it.
Ancestry/ Blackstone should remember it's a very much a two way street - I'll be turning my DNA matches off ( ie setting it to private, so nobody will be able to see me as a Match. It works two ways of course, I won't see any matches at all either -but I feel it's very much worth it) .
Why should they use my DNA to line their greedy pockets , using my dna in other people's matches , if I don't get to see my shared matches too . Stuff that.
There are quite few petitions going around about the new changes, not that I think any of these online petitions will change their minds,
But this may, there are over 26 million people who have taken a DNA test with Ancestry ( 2019 figures so it will be far more now) - how many of those tests do you think have paid subs with them? I'll take a total stab in the dark and say it could be as high as more than 50% that don't have current subs. Now can you imagine if everyone who doesn't have a sub turned their DNA Match sharing setting off ( ie setting their dna to private ,so nobody can see them, sub paying or otherwise ) - it would basically render ancestry DNA matches and Thu lines next to near useless . It would basically half most peoples matches. Would you pay for this service if you only had a few matches, I know I wouldn't.
Ancestry ought to remember who's DNA it belongs to they are sharing, it is our DNA not theirs. They have cheek using out DNA to for these new charge to see our shared matches. The shared matches have always been part of the price of the DNA kit .
It is underhanded and so wrong.
As soon as my sub runs out, I am switching that off sharing button .
Cutting my nose off to spite my face?Not at all .
Kind regards
