Issue with Editing Search information on Ancestry

[Linna]

I usually input in lower case. It saves a lot of keystrokes when you've got dodgy hands.
I've raised this issue at Ancestry have spoken to a real person, after giving the chatbot a run around (name of  Leif. how nice  ). Eventually the chatbot just said "I can't help" and gave me a freephone number to ring. When I rang it I had 2 options - subscription queries or DNA queries. I've had this kind of thing before - no option for what you're after so they expect you to give up. I went through to subscriptions and got a man who was obviously a technical guy as he asked me what the issue was. I explained the issue, including the fact that I'd done the all troubleshooting they'd suggested except changed my browser. He accessed my account and found no issues at his end. He asked if I'd tried on another device, (smart phone or laptop). I've tried both and everything works OK (Laptop is Windows 11) but I can't use that all the time and I will not change browser to the one they recommend (Chrome). I hate being coerced into going to Google for everything. I'll have to wait till I can use my son's laptop to see if the edit search facility works OK on that. After that I'll get back to Ancestry (I have a case number).
If everyone has tried the troubleshooting suggested by Ancestry and still have the issue I suggest you contact Ancestry as well. The more instances they get the more likely they'll be to take notice of us.
Linna

[farmeroman]

I doubt that upper or lower case has any effect on searches.

[Dundee]

I have tried different browsers, Firefox and Chrome, different keyboards, just my laptop with no keyboard or monitor connected, cleared cache/cookies. 

The significance of the lower case letter 'r' is that Ancestry uses it as a hotkey for 'refine'.  It shouldn't work that way when the cursor is in a search field but that is what is happening for me.

Debra 

[Glen in Tinsel Kni]

I've had issues with Edge for ages not opening hints or allowing me to view them and Ancestry repeatedly say it's not their end and try another browser. I'm not a fan of any of the alternatives, Firefox seemed stable but slow until Ancestry lumbered us with Networks. I'm lucky if I can load a page within 10 attempts now.
 

[oldohiohome]

I have tried different browsers, Firefox and Chrome, different keyboards, just my laptop with no keyboard or monitor connected, cleared cache/cookies. 

The significance of the lower case letter 'r' is that Ancestry uses it as a hotkey for 'refine'.  It shouldn't work that way when the cursor is in a search field but that is what is happening for me.

Debra 

Thank you very much for mentioning the lower case 'r' problem when editing a search. It has been driving me crazy for months. I have resorted to substituting a '?' sometimes, just so I didn't have to use an 'r'. I thought it was Firefox or an extension.

[tillypeg]

I've had the same problem with 'r' so I just put the Caps Lock on and it works for me.