Back to the subject of the "new" Probate Search website pages again
Has anyone else tried to order a will recently and seen the "HTTP/1.1 500 please contact your administrator" error? I have been getting it consistently for well over a week now, and cannot order anything. I can log in to my account, search for a will and add it to the basket. I can view the basket and place the order, but when being redirected to the payment site I get the error (from the probate search site, not the payment provider).
On a couple of occasions I was redirected to the payment site, but I was asked to enter my card details for a payment of £0.00
I tried entering my card details and was redirected back to the probate search site, where the HTTP/1.1 500 error popped up again.
I tried emailing customerresolutions at ironmountain.co.uk and was pleasantly surprised to get a reply within a couple of hours. They wanted my 5-digit numeric customer ID. I didn't know that I had one, and nothing is displayed when I log in to the site and view my account. So I replied saying that, and adding that all I had was the username and password that I had registered with. I also included the references of the last 4 orders that I had made, thinking that might help them. But it seems to have stopped the conversation in its tracks
I'm still getting the same error every time I try to place an order. I've tried clearing my browser data, and accessing the site from two more computers at different locations, but still get the same error. Not that I expected any of that to solve it as I understand that the HTTP 500 error relates to an issue on their server and nothing to do with me.
I just wondered if anyone else is seeing the same problem?