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Technical Help / Cloud storage - should the provider be able to access my files?
« on: Thursday 22 October 20 16:18 BST (UK) »
I've been using cloud storage in a limited way for a few years for things like backups of GEDCOM files and sharing images that might be a bit too big for emailing. Now I'm trying to start using it as a more comprehensive way of backing up data, and have signed up with a company providing this service.
Unfortunately the program they provide as a way of accessing their cloud storage isn't displaying all my files, and I'm trying to resolve this with their technical support. Their latest message says they need to know the names of the files and folders affected; I've asked them to explain why, but it seems they are planning to look at what I've uploaded. There's nothing dodgy there, but I'm not too happy about this.
I've just had another look at the T&Cs, and apparently the company can delete, move, archive or edit content that breaches the various customer agreements etc. This suggests they do claim the right to access customers' files, but I'm not sure whether they need my explicit permission, or if this was implied when I signed up.
Anyway, based on other people's experience, have I inadvertently picked a bad 'un, or is this kind of thing pretty standard?
Unfortunately the program they provide as a way of accessing their cloud storage isn't displaying all my files, and I'm trying to resolve this with their technical support. Their latest message says they need to know the names of the files and folders affected; I've asked them to explain why, but it seems they are planning to look at what I've uploaded. There's nothing dodgy there, but I'm not too happy about this.
I've just had another look at the T&Cs, and apparently the company can delete, move, archive or edit content that breaches the various customer agreements etc. This suggests they do claim the right to access customers' files, but I'm not sure whether they need my explicit permission, or if this was implied when I signed up.
Anyway, based on other people's experience, have I inadvertently picked a bad 'un, or is this kind of thing pretty standard?
